Job Description
Are you passionate about delivering exceptional customer service and making a difference in people's healthcare journey? We are seeking a friendly, organised and proactive Customer Service Representative to join our welcoming team in St Kilda.
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In this varied and rewarding role, you'll be the first point of contact for patients, referrers and healthcare professionals, helping to ensure a seamless experience while supporting the day-to-day operations of our business.
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What You'll Be Doing
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Managing and distributing patient reports accurately and efficiently
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Assisting with referrals and responding to patient and referrer enquiries
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Coordinating report amendments, validations and reviews when required
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Recording and managing compliments, complaints and feedback
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Providing administrative support across operations and marketing functions
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Occasionally supporting our clinic reception teams
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About You
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We're looking for someone who enjoys helping others, thrives in a fast-paced environment and takes pride in providing exceptional service.
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You'll bring:
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Strong verbal and written communication skills
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Confidence using Microsoft Office and Outlook
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A professional and friendly phone manner
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Excellent organisational and time management skills
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A high level of attention to detail and accuracy
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The ability to maintain strict patient confidentiality
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Solid problem-solving skills and initiativeThe ability to work both independently and collaboratively
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A positive attitude and willingness to learn
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📌 Customer Service Representative (Victoria)
🏢 Lumus Imaging
📍 Victoria