Homes NSW in Australia is seeking a Realtime Performance Analyst to monitor contact centre operations in real time, analyse service performance, and coordinate resources to maintain service levels and support positive customer outcomes.
You will join the Housing Response Centre to monitor and analyse contact centre performance in real time, ensuring resources are allocated effectively to meet customer demand and service targets, while collaborating with a team focused on innovation and
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📌 Real-Time Performance Analyst: Optimize Service Delivery (Sydney)
🏢 Homes NSW
📍 Sydney
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