The Account Manager is responsible for developing and managing strategic customer relationships across Nelson Global Australia's OEM and industrial customer base. The role focuses on revenue growth, customer retention, recent business acquisition, program management, and ensuring exceptional customer service throughout the product lifecycle. Working closely with Engineering, Operations, Supply Chain, and Quality teams, the Account Manager serves as the primary customer interface and ensures customer requirements are translated into operational success while supporting profitable growth.
Key responsibilities
Develop and maintain strong relationships with key OEM, industrial, transport, mining, agricultural, and commercial customers
Act as the primary point of contact for all customer commercial matters
Conduct regular customer visits, business reviews, and performance meetings
Understand customer strategies, future programs, and business requirements
Identify and pursue new sales opportunities within existing and target accounts
Develop account growth plans and execute strategies to achieve revenue targets
Manage customer projects from quotation through production launch and ongoing supply




Coordinate cross-functional teams to ensure customer expectations are met
Prepare quotations, pricing proposals, and commercial negotiations
Lead customer communications regarding delivery, quality, and service issues
About you
5+ years' experience in Account Management, Business Development, or Technical Sales
Experience within manufacturing, automotive, heavy vehicle, industrial equipment, or engineering sectors
Strong commercial and negotiation skills
Ability to build relationships with customers at all levels
Excellent communication and presentation skills
Strong analytical and problem-solving abilities
Proficiency in CRM systems and Microsoft Office Suite
Bachelor's degree in Business, Engineering, Manufacturing, or a related discipline preferred, or equivalent industry experience
About us
Nelson Global Australia is part of a global manufacturing organisation providing engineered solutions for air and fluid conveyance, acoustics, and industrial systems across on-highway, off-highway, and industrial markets.
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📌 Account Manager (Melbourne)
🏢 Nelson Global
📍 Melbourne