Chandler Macleod is recruiting on behalf of our client for multiple Participant Support Officer opportunities across regional and metropolitan NSW. These are long-term labour hire positions offering stability, meaningful work, and the chance to provide frontline customer service support within a government environment.
As a Participant Support Officer, you will be the first point of contact for customers and stakeholders, delivering high-quality service through face-to-face interactions, phone calls, and email correspondence. This is a customer-focused role requiring strong communication skills, empathy, and the ability to manage a variety of enquiries in a fast-paced environment.
About the Role
Deliver exceptional customer service across multiple communication channels
Respond to and resolve enquiries or refer matters to the appropriate team
Manage participant and stakeholder interactions professionally and efficiently
Undertake administrative and operational support activities
Monitor and manage shared inboxes and customer requests
Conduct outbound calls and follow-up activities
Assist with research, reporting, and project support tasks
Work collaboratively within a team environment to achieve service outcomes
Contribute to process improvements and continuous service delivery enhancements
Key Criteria To be successful in this role,



you will demonstrate:
Previous experience in customer service, service delivery, administration, or a similar customer-facing role
Excellent written and verbal communication skills
Strong interpersonal skills and the ability to build positive relationships
Empathy and professionalism when handling sensitive or challenging situations
Sound problem-solving and decision-making abilities
Strong organisational skills with the ability to manage competing priorities
High attention to detail and commitment to accuracy
Ability to adapt to changing priorities and work effectively in a dynamic environment
A collaborative approach and willingness to contribute to a positive team culture
What's Required
Ability to attend the office full-time for the initial 12-week training and onboarding period
Capacity to work onsite in the nominated location
Australian Citizenship
Ability to obtain and maintain any required clearances or checks
Available Locations:
Bega
Coffs Harbour
Katoomba
Windsor
Parramatta
Penrith
Tamworth
Tweed Heads
Wollongong
If you're passionate about helping customers, enjoy working in a supportive team environment, and are looking for a long-term opportunity with a government client,
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📌 Business Support Officer (Sydney)
🏢 Chandler Macleod Group
📍 Sydney