Job Type: Contract position | Full time position
Job Description
Redicase, part of Redbourne Business Services, provides specialised case management software to organisations across the health and community services sector. We are seeking a Customer Technical & Support Specialist to join the RediCase team in Chermside. This wide-ranging role combines software support, data analysis, testing and customer assistance, helping users get the most from RediCase systems and workflows.
What you'll be doing
Providing first and second-level software support via phone and email
Troubleshooting system issues and guiding non-technical users
Completing data analysis, reporting and quality assurance
Designing reports, forms and pages within the case management system
Monitoring and triaging software support requests
Identifying bugs and opportunities for system improvements
Testing new features and software changes
Working with Business Analysts, Testers and Developers on product improvements
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📌 Customer Technical & Support Specialist (Queensland)
🏢 MTYU - Stones Corner
📍 Queensland