Are you a friendly, organised and people-focused Medical Receptionist looking for your next opportunity?
Thornlands Doctors is looking for an experienced Medical Receptionist to join our friendly and supportive team.
We are a busy, well-established medical practice that genuinely values our patients and our team. We pride ourselves on providing a welcoming, professional environment where patients feel comfortable and well cared for from the moment they walk through our doors.
About The Role
This is a busy and varied reception role where no two days are quite the same.
We are looking for someone who enjoys working with people, is confident in a fast-paced environment and can juggle multiple tasks while keeping priorities on track.
You will be one of the friendly faces our patients see when they arrive, so providing exceptional customer service is extremely important to us.
You will be responsible for a range of reception and administrative duties, including:
Welcoming patients and providing friendly, professional service
Answering phones and responding to patient enquiries
Managing appointments and assisting patients with their needs
Processing Medicare, private billing, WorkCover and other accounts
Processing payments accurately
Managing patient records, scanning, faxing and correspondence
Completing recalls and general administrative tasks
Communicating with doctors, nurses, allied health professionals, pharmacies, hospitals and other healthcare providers
Checking and actioning emails and internal messages
Maintaining a clean, tidy and welcoming reception and waiting area
Opening and closing the practice according to our procedures
Supporting the wider team with the day-to-day running of the practice
The Person We Are Looking For




We are looking for someone who is more than just a receptionist. We want someone who takes pride in what they do, enjoys helping people and is willing to be part of a team.
You Will Ideally Be Someone Who
Has previous experience as a Receptionist
Has experience using Best Practice medical software (not essential)
Has exceptional customer service skills and genuinely enjoys helping patients
Can multitask and confidently manage competing priorities
Is organised and able to prioritise deadlines and tasks
Can remain calm, friendly and professional when the practice gets busy
Has excellent attention to detail
Is a confident and clear communicator
Has strong problem-solving skills and can use initiative
Works well as part of a team and is happy to support others when needed
Is reliable, professional and takes pride in their work
Understands the importance of patient confidentiality
Has a positive attitude and a friendly personality
What We Offer
At Thornlands Doctors, we believe that a great team makes a outstanding practice.
You will be joining a friendly, supportive and professional team where everyone plays an important role. We value teamwork, respect, communication and creating a positive experience for both our patients and our staff.
If you are someone who enjoys being busy, loves working with people and takes pride in providing outstanding patient service, we would love to hear from you!
Essential Requirements
The successful applicant will be required to provide:
Current Police Check
Current Working with Children Check
Current First Aid/CPR certificate
Immunisation record
Current driver's licence or photo ID
Interested?
If you think you would be a great fit for our team, we would love to hear from you!
Please Send Your Resume To
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Only shortlisted candidates will be contacted.
#J-*****-Ljbffr

📌 Medical Receptionist (Queensland)
🏢 Doctors&Co
📍 Queensland