Connections Case Management Pty Ltd – Canberra ACT
As a Support Coordinator, you will work closely with NDIS participants, their families, and service providers to build capacity, coordinate supports, and help participants achieve the outcomes outlined in their NDIS plans. You will manage a varied caseload and have the autonomy to build strong relationships while being supported by an experienced and collaborative team.
Key responsibilities
Conduct a needs assessment with the participant, based on their NDIS goals and the level of service defined in the NDIA plan
Develop a support plan in conjunction with the participant and their family where appropriate, that clarifies the actions to be taken and outcomes to be achieved
Coordinate services as defined in the participant's NDIA plan, using a strength-based and capacity building approach, including informal supports, mainstream services, specialist services, and NDIS funded supports
Support participants to understand and implement their NDIS plans
Build participant capacity to manage and navigate their supports independently
Develop and maintain strong relationships with participants, families, guardians, and providers
Monitor supports, identify risks, and assist with problem-solving when challenges arise
Maintain accurate case notes, documentation, and reporting
Advocate for participants to achieve positive outcomes
Provide person-centred and where appropriate family-centred support based on developing skills, competencies and resources
About you
Previous experience as a Support Coordinator, Specialist Support Coordinator,



Case Manager, Social Worker, Allied Health Professional or similar role
Qualifications in working in health, mental health, social services field or extensive experience
Strong understanding of the NDIS and disability sector
Experience supporting participants with complex needs
Excellent communication and relationship-building skills
High-level organisational and time management skills
A commitment to person-centred and trauma-informed practice
The ability to work both independently and as part of a supportive team
NDIS Worker Screening Check
Working with Vulnerable People (WWVP) registration or ability to obtain, current driver's licence, reliable vehicle, and right to work in Australia
About us
Connections Case Management (CCM) is a well-established, values-driven NDIS provider supporting people with disability to achieve their goals through high-quality, person-centred Support Coordination and Occupational Therapy services. At CCM, we believe in delivering quality over quantity. We carefully manage caseloads to ensure our participants receive responsive, high-quality support and our staff are equipped to do their best work. We value professionalism, integrity, and strong participant outcomes.
Supportive and team-oriented team culture
Administrative and leadership support
Opportunities for professional development and ongoing training
Manageable caseloads that prioritise quality service delivery
Opportunity to make a genuine difference in the lives of people with disability
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📌 Support Coordinator (Canberra)
🏢 Connections Case Management
📍 Canberra