Job Description

Who we are:

/n

Lifebridge, based in Northern NSW, is a local, not-for-profit community services provider supporting older Australians to lead meaningful and independent lives. We are committed to excellence, integrity, innovation, professionalism, respect, and trust in everything we do.

/n

Summary:

/n

We are seeking a part time receptionist (2 days per week) at our Kingscliff office. The position is required to provide a high level of customer service and support to Lifebridge staff. The hours of work are 8am to 4 pm.

/n

Key duties:

/n

/n
Provide professional customer service and support to internal and external customers.

/n
Perform reception functions in a timely and skilled manner.

/n
Assist in the resolution of internal and external customer related enquiries and issues.

/n
Record details, update systems and escalate issues to departmental managers where necessary.

/n
Assist in the preparation and distribution (mailouts) of customer communications, invoices and statements.

/n
Assist in the maintenance and updating of the Customer Management System (Visi Case)



to ensure integrity of the system and customer information.

/n
Maintain the Contractor Register ensuring currency of all mandatory requirements.

/n
Ensure the effective and effective operation of the Kingscliff facilities including the preparation and distribution of PPE, mail sorting and distribution, and the management of petty cash.

/n
Assist in additional projects and tasks as required.

/n

/n

Key Selection Criteria:

/n

/n
Experience in a reception role, with proven ability in using Customer Management Systems.

/n
Solid ICT skills, with experience in Microsoft Office Suite, Outlook, Team's and other cloud-based systems and technologies.

/n
Demonstrated ability to maintain privacy and confidentiality at all times.

/n
Advanced customer service, with excellent written/verbal communication skills.

/n
High level of time management, organisational, and problem-solving skills.

/n
Current NDIS Worker Check

/n

📌 Receptionist Newcastle (Australia)
🏢 Lifebridge Australia
📍 Australia