In this role, you'll:

Support the delivery of safe, reliable and customer-focused transport services through the effective management and administration of service contracts across regional and rural NSW.

You'll analyse performance, assess contract variations and provide timely advice and insights to support compliance, operational excellence and value for money outcomes.

Working closely with operators, service providers and key stakeholders, you'll build solid relationships, resolve issues and contribute to continuous improvement across the transport network.

This role is based in Wollongong and is hybrid friendly meaning flexible work options may be available.

For more information on this position and business unit, view the role description and information pack.

About you

Your contract management and customer service experience will help deliver vital transport services across regional and rural NSW.

You're a confident communicator with sound judgement, strong attention to detail, and the ability to manage competing priorities.

You have experience in contract administration, compliance, stakeholder engagement,



and working with contracts, reports, and business systems in a rapid-paced setting.

Experience managing service delivery or managed services contracts is highly desirable.

Who we are

Transport for NSW provides a secure, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

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Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

📌 Contract Officer Wollongong
🏢 Transport For Nsw
📍 Wollongong