Job Description
Well known multinational freight forwarder who offers training opportunities, and who has a history of staff retention.
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The Position
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Liaising with customers & internal teams to ensure adherence to SOP's
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Monitor process flows and look for areas of improvement
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Update all customer records in CRM system
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Monitor purchase orders - daily basis
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Ensure all urgent shipments are handled efficiently
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Monitor and keep clients updated with shipment
statuses/exceptions
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Processing all shipment approvals & forwarding rates
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Ensure customer review calls are completed weekly
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Providing assistance and resolving customer complaints regarding service issues
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The Requirements
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Well developed freight forwarding experience
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Ability to identify and meet customer needs
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Excellent communication and interpersonal skills
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Corporate presentation
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Must have freight forwarding experience within the Australian market
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On Offer
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Ongoing career opportunities
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Global company
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Excellent team setting
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For further inquiries regarding this position & many more in freight, customs and logistics with FRMSTAFF please contact Andrea Hunter on ************ or visit our website

📌 Client Services - Freight Forwarding (New South Wales)
🏢 FRMSTAFF
📍 New South Wales