Lead the creation of a brand-new digital product from idea to launch
Work in a small team making a positive impact, not profit
Work in a sector that aligns with your values
18-month contract | Melbourne/Box Hill
Established in ****, the Housing Hub was created to help people with disability find suitable, quality housing and support the development of an effective disability housing market. Originally an initiative of the Summer Foundation, we now operate as a social enterprise.
With thousands of properties listed across Australia, the Housing Hub connects housing seekers and housing providers, making it easier for people with disability to find the right home and have choice and control over where they live and who they live with.
Digital Product Manager
About the role
This is a rare opportunity to lead the development of a brand-new digital product from concept through to launch and beyond.
As Digital Product Manager, you'll lead the development of a current search, find and book platform with intake functionality, taking it from discovery and co-design through to design, build, launch and monitoring.
You'll work closely with users, designers, engineers and internal teams to turn user needs into a product that delivers real value. You'll also support the go to market strategy to launch the product into the market and monitor the launch closely. Following the pilot, you'll support its transition into business as usual and future growth.
This role sits within the Growth and Innovation team and reports directly to the Chief Development Officer.
The Team
The Growth and Innovation team is responsible for:
Identifying and developing new products and services
Taking ideas from early concepts through to products people can visualise, understand and use
Undertaking market research, discovery and testing
Developing business cases and securing funding for new products and services
Leading the development and launch of new Housing Hub products and services
Creating products that add value to the disability housing market while contributing to organisational growth and revenue
Building relationships with key stakeholders across the sector
Measuring and reporting on product performance to continuously improve products and initiatives
Key Responsibilities
Product Strategy & Design
Lead the end-to-end product lifecycle for the new pilot across planning, design, build, launch and monitoring
Understand the market, competitors and users to identify opportunities and inform product decisions
Facilitate and support co-design with housing seekers, supporters and providers




Translate user insights and business needs into clear product requirements
Oversee interactive and UI design and approve concepts
Create and maintain the product backlog and translate requirements into Jira cards
Define and monitor product KPIs and measures of success
Technical Implementation & Delivery
Lead and manage the day-to-day delivery of the wider project team, including outsourced software engineers, QA engineers and UX/UI designers
Work closely with engineers and designers to ensure the product is delivered in line with agreed requirements, scope and timelines
Manage the agile development process, including sprint planning and daily team updates
Coordinate QA and lead User Acceptance Testing (UAT)
Manage bug monitoring and resolution throughout development
Support the development team by answering questions and making timely product decisions
Ensure privacy, accessibility, security and risk requirements are incorporated throughout development, including penetration testing where required
Project Management & Governance
Act as the primary Project Manager for the pilot, working closely with the Project Sponsor and existing Digital Product Manager
Maintain the Project Plan, Risk Register and relevant compliance documentation
Identify, assess and manage risks and ensure appropriate controls are in place
Monitor project scope, timelines and budget and proactively manage issues and dependencies
Track project expenditure, including employment and outsourced costs
Provide regular reporting on project progress, KPIs and key data to the Executive Leadership Team and Board
Ensure product and project documentation is maintained to support effective delivery and minimise risk
Go-to-Market & Operations
Work with the Go-to-Market Consultant, Chief Development Officer and other stakeholders to develop and deliver the launch strategy
Contribute to the product charter and operational procedures
Prepare internal teams for launch, including training relevant Digital, Sales and Support staff
Monitor the product following launch against agreed KPIs, including user uptake, purchases and surplus generation
Gather feedback and insights to understand what is working and where improvements are needed
Scale Up




Identify and prioritise continuous improvement opportunities following launch
Develop product documentation, operational playbooks and processes to support the transition into business as usual
Use product insights and market feedback to inform future development and growth
Contribute to business development activities that support the product's future success
What you'll bring
5+ years' experience owning and delivering digital products
Proven experience taking a digital product from discovery and design through to build, launch and monitoring
The ability to take a user need, idea or problem expressed in plain language and turn it into explicit product requirements and technical tasks that designers and developers can act on
Experience developing functional requirements, managing product backlogs and translating requirements into Jira cards
Strong experience working with engineers, UX/UI designers and QA teams to deliver digital products
Experience leading product discovery, co-design, prototyping and user testing
Experience with booking or marketplace platforms, such as real estate, travel or similar, would be highly regarded (highly desirable)
Strong understanding of agile product development
Experience managing project risks, budgets and delivery in a complex environment
Strong critical thinking and problem-solving skills, with the ability to make informed decisions and keep delivery moving
Strong analytical skills, with the ability to use data and user feedback to measure and improve a product
Knowledge of privacy, security and compliance requirements for digital products
Experience working across diverse stakeholder groups and bringing people together around a product vision
Experience leading and managing software engineers, including distributed or offshore teams
Experience working in an NFP or purpose-driven organisation would be advantageous
Benefits of working with us
Not-for-profit PBI salary packaging, including meals and entertainment card
Above-award salary
Flexible work arrangements
17.5% leave loading
Employee Assistance Program and purchased leave options
A friendly, passionate team making a difference
The opportunity to build a brand-new digital product with meaningful impact
At the Housing Hub, we're committed to fostering an inclusive community and welcome applicants from diverse backgrounds, experiences and perspectives.
Please contact
******
or
******** ***
if you require any adjustments to the recruitment process.
If you are shortlisted, you may be asked to undertake a task.
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📌 Digital Product Manager (Melbourne)
🏢 Housing Hub
📍 Melbourne