Who You'll Work With
As a Claims Consultant, you will be the voice representing Australia's largest not-for-profit, award-winning health fund. Their members-first philosophy is simple – be there for their customers when they need them and go out of their way to make the HCF experience a good one!
Who You'll Work With
As a Claims Consultant, you will be the voice representing Australia's largest not-for-profit, award-winning health fund. Their members-first philosophy is simple – be there for their customers when they need them and go out of their way to make the HCF experience a good one!
You'll play a crucial role in answering inbound calls representing HCF and assisting their customer base with health insurance claims, membership changes and reviews, as well as rate-based enquiries and more!
This is your chance to build robust connections with your customers, ensuring they receive the highest level of customer experience as you support the end-to-end management of their claims. Plus, you'll receive regular coaching from your leaders to ensure you're set up for success!
What You'll Be Doing
Building Authentic Relationships: Connect with customers through end-to-end claims management, assessing each situation individually.
Managing Inbound Calls: Resolve inquiries and concerns for our Australian customer base.
Recording Customer Interactions:



Accurately document detailed customer interactions and process account information.
Managing Expectations: Ensure customer expectations regarding their insurance and claim process are met.
Multi-tasking Effectively: Manage your time without compromising service levels.
Key Details
Rotating Roster: 8 am - 8 pm, Monday - Friday (7.6-hour shifts)
Training: 4 weeks of full-time training at our Bourke Street Office
Location: Must be located within the Melbourne area to be eligible for this role
What We're Looking For
Exceptional Communicator: You have excellent listening skills and can engage in meaningful conversations with empathy and respect.
Customer-Centric: Passionate about delivering outstanding service and making a positive impact.
Quick Learner: Open to acquiring new skills, implementing them effectively, and celebrating your achievements.
Resilient and Adaptable: Able to handle challenges with a positive mindset and resilience.
Tech-Savvy: Comfortable with multi-tasking and navigating various computer systems.
Solution-Oriented: A proactive problem-solver with a focus on finding effective solutions.
Flexible Availability: Willing to work a rotating roster Monday to Friday, from 8 am to 8 pm.
Want to know more? Check out our social media pages:
Website: /
Instagram: tsa_group_
LinkedIn: /
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📌 Customer Claims Agent (Melbourne)
🏢 TSA Group - Australia
📍 Melbourne