Interchange Bench is currently recruiting for an experienced
Client Relations Officer
to join one of Melbourne's most highly regarded animal hospitals.
This is a frontline customer service and administration role where you'll be one of the first points of contact for clients, supporting them through both routine and emotionally sensitive situations while helping ensure a qualified, compassionate and efficient experience.
About the role
You'll work closely with clients, veterinary teams and internal departments to manage enquiries, appointments, payments and general administration.
Key responsibilities will include:
Greeting clients and responding to enquiries face-to-face, by phone and email
Booking, confirming and managing appointments
Providing clients with relevant information before and after appointments
Supporting clients who may be distressed, emotional or grieving
Managing customer concerns and complaints professionally
Processing payments, deposits and payment plans accurately
Maintaining accurate client and patient records
Assisting with basic animal handling where required
Interchange Bench is currently recruiting for an experienced
Client Relations Officer
to join one of Melbourne's most highly regarded animal hospitals.
This is a frontline customer service and administration role where you'll be one of the first points of contact for clients, supporting them through both routine and emotionally sensitive situations while helping ensure a professional, compassionate and efficient experience.
About the role




You'll work closely with clients, veterinary teams and internal departments to manage enquiries, appointments, payments and general administration.
Key responsibilities will include:
Greeting clients and responding to enquiries face-to-face, by phone and email
Booking, confirming and managing appointments
Providing clients with relevant information before and after appointments
Supporting clients who may be distressed, emotional or grieving
Managing customer concerns and complaints professionally
Processing payments, deposits and payment plans accurately
Maintaining accurate client and patient records
Assisting with basic animal handling where required
About you
We're looking for someone who brings empathy, professionalism and strong customer service capability.
You will ideally have:
Experience in a busy frontline customer service role
Excellent written and verbal communication skills
Strong customer focus and interpersonal skills
Confidence managing competing priorities
Strong problem-solving and conflict-resolution skills
An empathetic and supportive approach
Good computer literacy and confidence
A genuine interest in animal welfare.
Experience within a veterinary clinic, animal hospital, animal shelter or similar environment would be highly regarded, but is not essential.
If you're an organised and empathetic customer service professional looking for a meaningful role in the animal care sector, we'd love to hear from you!
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