At 1 Hotel & Homes Melbourne, we're redefining luxury through nature, design, and purpose. As part of the global 1 Hotels brand, we are a mission-driven, sustainability-focused lifestyle hotel that blends elevated hospitality with a deep respect for the natural world.
Inspired by biophilic design, reclaimed materials, and local craftsmanship, our hotel is a calm sanctuary in the heart of Melbourne, where every detail is intentional and every guest experience is thoughtfully curated.
We are passionate about creating meaningful connections, delivering warm and genuine service, and building a workplace culture that values people, growth, and purpose just as much as exceptional hospitality.
What the role is about
As a
Concierge Attendant
, you'll support the guest experience across arrivals, departures, and everything in between. You'll work flexibly across shifts, stepping in where needed to keep service seamless, warm, and effortless.
What you'll do:
Welcome guests and create a excellent first impression
Share recommendations for dining, events, and things to do in Melbourne
Help with luggage, transport bookings, and special requests
Work across Bell Desk, Concierge, and Valet responsibilities as needed
Use hotel systems to manage guest requests efficiently




Build genuine connections by remembering guest preferences
Keep service calm, organised, and thoughtful even when busy
Non-Negotiables:
Full Australian Driver's Licence (essential for valet duties)
Ability to work in a hotel environment (flexibility across shifts is required)
Physical capability for hands-on duties (e.g. luggage handling, guest support)
Strong communication skills and professional presentation
Basic computer literacy / comfort using hotel systems
Calm, composed approach in a fast-paced guest service environment
Genuine commitment to delivering high-end guest experience and service standards
What we offer:
Work alongside a world-class hospitality team in a luxury, design-led environment
Development opportunities across Front Office, Concierge & Luxury Hospitality
Mentorship and exposure to industry-leading service standards (including pathways toward Les Clefs d'Or)
Complimentary annual hotel stay every year + generous food & beverage and accommodation discounts
Global learning and development opportunities through internal learning platforms
A values-led culture focused on sustainability, recognition, and genuine connection
#J-*****-Ljbffr

📌 Hotel Concierge (Melbourne)
🏢 1 Hotel Melbourne
📍 Melbourne