Help Desk Coordinator - Facility Management (Fixed Term)
Keep Jobs Moving. Keep Clients Connected.
Looking for your next opportunity in
Facilities Management, customer service or administration?
Modus Projects is looking for a
Helpdesk Coordinator
to join our Melbourne CBD team on a
fixed-term contract through to December **** with potential for extension and perm roles
.
Based on
Collins Street
, this role is perfect for someone who thrives in a fast-paced environment, enjoys solving problems and takes pride in delivering excellent customer service.
You'll be the key connection between
clients, trades and our Service Coordinators
, helping ensure jobs are allocated, followed up and completed on time.
What You'll Be Doing
Answer inbound client enquiries via phone and email
Log, allocate and dispatch incoming work orders
Follow up open and aged work orders to keep jobs moving
Support Service Coordinators with planning, prioritising and scheduling jobs
Monitor jobs from allocation through to completion
Ensure client expectations, deadlines and KPIs are met
Maintain accurate job notes, records and client/contractor documentation
Ensure trades are aware of site inductions, safety requirements and client-specific protocols
Provide administrative support and cover for Service Coordinators when required
Deliver professional,



timely and helpful customer service across every interaction
What You'll Bring
2–3 years' experience
in customer service, call centre, helpdesk or administration
A professional and confident phone manner
Strong written and verbal communication skills
Excellent organisation and time management
Ability to multitask and prioritise in a fast-paced environment
Strong attention to detail and a proactive approach
Ability to work independently while being a strong team player
Intermediate Microsoft Office skills, particularly Word and Excel
Strong computer literacy and confidence working with databases/CRM systems
Flexible and adaptable approach to changing priorities
Why Join Modus?
Work in the heart of Melbourne CBD on Collins Street
Fixed-term contract through to December ****
Monday–Friday roster between 7am–7pm
Work alongside an experienced and supportive FM team
Build valuable experience in a growing national facilities management business
Opportunities to develop your skills and career
Access to wellbeing initiatives and Employee Assistance Program
Ready to Make an Impact?
If you're organised, customer-focused and enjoy being the person who keeps things moving, this could be your next opportunity.
#J-*****-Ljbffr

📌 Help Desk Coordinator - Facility Management (Fixed Term) (Melbourne)
🏢 Modus Projects
📍 Melbourne