Job Description
Thinking about a new career path?
Come join Suncorp in Melbourne!
Part Time – Customer Service Specialist (AAMI Specialists)
Start Date: Wednesday, 7th October
Are you looking for a secure and rewarding role where your people skills truly matter?
We're currently recruiting part‐time Customer Service Specialists to join our AAMI team in Melbourne, helping customers right across Australia.
If you enjoy helping people, solving problems, and making a positive difference in someone's day, we'd love to hear from you.
At Suncorp, you'll be supported with comprehensive training, ongoing guidance, and a team that's committed to helping you succeed.
Shift Pattern
This is a part‐time role offering:
Option 1: 30 hours per week – Monday, Wednesday, Thursday and Friday
Start window: 9:00am – 11:00am
Please note: 'Start window' means you may be rostered to start at any time between the hours shown.
You must be available to work within this window.
What You'll Be Doing
Support customers with their insurance enquiries over the phone
Provide personalised solutions that meet customers' needs
Build robust customer relationships through exceptional service
Achieve service and sales targets while putting the customer first
Resolve enquiries confidently and efficiently
What You'll Bring
A genuine passion for helping customers
Strong communication and problem‐solving skills
The ability to explain information clearly and simply
Motivation to achieve individual and team goals
Resilience, adaptability and a willingness to learn
Training
Your success starts with investing in your development.
You'll complete a 7‐week, full‐time paid training program based in our Melbourne office, giving you all the knowledge and support you need to succeed.
Please note you'll be required to work full‐time from the Melbourne office during training.
Once training is complete,



you'll transition to your roster and our flexible hybrid working model.
Home Office Requirements
As this is a hybrid role, Suncorp will provide your laptop and headset.
You'll need:
A reliable internet connection
An ergonomic home office setup (keyboard, mouse, dual monitors, desk and chair)
A private, quiet workspace suitable for taking customer calls
What You'll Enjoy
Access our award‐winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition.
Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
Opportunity to receive performance‐based Incentives and Suncorp shares for eligible employees
Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
Paid study support, career breaks, on‐the‐job learning, and a $1,000 referral bonus for eligible employees
Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
Discounts at 900+ retailers, Fitness Passport, and reduced super fees
Paid volunteer leave, donation matching, and unlimited emergency response leave
Diversity is celebrated through employee resource groups and inclusive policies for all families
Explore our full benefits
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected.
We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to ****** a confidential conversation.

📌 Customer Service Specialist (Victoria)
🏢 Suncorp
📍 Victoria