CoopAir Heating and Cooling – Bayswater VIC
Coop Group – Bayswater, VIC
Full-time | Monday to Friday | 8:00am – 4:30pm
About the Role
Coop Group is a growing heating and air conditioning business based in Bayswater, and we are looking for a Receptionist to join our team.
This is an important role within our business, as the Receptionist is the first point of contact for our customers. We want every customer to have a great experience from their very first interaction with us, so having an excellent customer service approach and confident, professional phone manner is essential.
You will also play an important part in keeping our technicians and office running smoothly. This is a busy role where there is always something to do, and we are looking for someone who is proactive, organised and willing to jump in and help wherever needed.
Key Responsibilities
Answering and managing incoming phone calls
Providing friendly, professional and helpful customer service
Responding to customer enquiries and incoming emails
Receiving and processing work orders emailed through from customers and property managers
Scheduling work orders and jobs with technicians accordingly
Scheduling technicians for service, repair and installation jobs
Communicating with technicians throughout the day to ensure their schedules run smoothly
Keeping customer and job information accurate and up to date
Assisting with general administration and office tasks
Supporting other members of the office team when required




Identifying tasks that need to be completed and taking initiative without always needing to be asked
Helping ensure the day-to-day operations of the business run efficiently
About You
We are looking for someone who:
Has an excellent and confident phone manner
Understands the importance of making a excellent first impression
Provides exceptional customer service
Is friendly, approachable and professional
Has excellent attention to detail
Is highly organised and able to manage multiple tasks
Is proactive and takes initiative
Can work efficiently in a busy environment
Is confident communicating with customers and technicians
Is reliable, punctual and willing to learn
Is a team player who is happy to help others when needed
Doesn't need to constantly told what needs to be done
Takes pride in their work and wants to contribute to the overall success of the team
What We Offer
Full training and ongoing support
Stable, long-term position
Friendly and supportive team environment
Opportunity to develop your skills within a growing business
No Experience Required
What matters most to us is finding someone who has the right attitude and work ethic — someone who is organised, proactive, enjoys helping people and wants to be part of a team.
If you're someone who likes to stay busy, enjoys working with people and takes pride in keeping things organised and running smoothly, we'd love to hear from you!
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📌 Receptionist (Melbourne)
🏢 CoopAir Heating and Cooling
📍 Melbourne