RESTAURANT FLOOR & CUSTOMER EXPERIENCE MANAGER/ CITY LOCATION
Crossley St Cantina is seeking an experienced FOH Customer Experience Manager to join our little Spanish restaurant on Crossley St, in Melbourne CBD.
We are a bar / restaurant serving tapas and delicious drinks - you will need to be capable of getting home late on close shifts (flexible for the right person).
We aim to create memorable dining experiences through our moody venue, and forward thinking offering of Spanish food and beverage. For this we need an energetic and passionate human to help lead our FOH team.
First of all, a people person!
This role is for someone who wants the guest experience to be fun and outstanding!
Position Requirements:
Work alongside and take direction from the Venue/Operations Manager and Owner
Lead the floor team in everything
service
related; you can easily do every section on the floor, you thrive on interactions with customers, and guiding and inspiring the team
Keep up in a fun filled establishment, whilst engaging and building relationships with the clientele




Lead from the front; you know how to do every section with ease, you inspire the team to be the best at what they do!
Maintain high quality of service and consistency, and support to your team whilst under pressure
Knowledge or interest in Gin, Spanish wine, Vermouth and Sherry's is advantageous!
Ensure a positive relationship is maintained between back of house and front of house
You will possess:
The ability to inspire and ensure our team are providing memorable experiences for our guests
Minimum 2 years managerial experience in a busy restaurant or bar
Demonstrate leadership, time-management and team management capabilities.
Professional verbal communication skills and solid eye for detail
Impeccable hygiene, grooming and presentation
We value candidates who have experience, and understand the nuances of reading customers' various perspectives, interacting with guests, and genuinely thrive on building rapport. You also lead by example and can upskill a diverse team.
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