Are you the person who keeps everything organised, follows up every loose end and makes sure nothing gets missed?
Connected Roof Safety is looking for a switched on administration professional to take ownership of our annual testing and re certification workflow.
This is an administration role first and foremost. You don't need to be a roof safety expert. You'll be fully supported by our General Manager, Technical Manager, operations team and experienced technicians.
Your job is to keep the process moving, maintain accurate records, stay ahead of deadlines and provide clients with a high level of service.
Service Administration Coordinator
Are you the person who keeps everything organised, follows up every loose end and makes sure nothing gets missed?
Connected Roof Safety is looking for a switched on administration professional to take ownership of our annual testing and re certification workflow.
This is an administration role first and foremost. You don't need to be a roof safety expert. You'll be fully supported by our General Manager, Technical Manager, operations team and experienced technicians.
Your job is to keep the process moving, maintain accurate records, stay ahead of deadlines and provide clients with a high level of service.
What you'll be doing
You'll manage the administration of our testing work from the initial client contact through to quoting, scheduling, reporting and invoicing.
Your responsibilities will include:
Reviewing upcoming and overdue annual testing work
Contacting clients before their certification becomes due
Preparing and sending testing quotes
Following up all certification and defect quotes
Converting accepted quotes into testing tasks
Scheduling jobs with clients and our operations team
Confirming site contacts, access details, inductions and purchase orders
Making sure technicians have the information they need
Maintaining accurate client, property and asset records
Preparing and sending reports where no defects are found
Referring reports with defects to the Technical Manager




Tracking defect quotes and outstanding client decisions
Sending completed jobs through for invoicing
Creating the following year's recurring testing task
Contacting clients about additional properties they manage
Working through previous CRS installations to secure annual testing work
Making sure no job, quote, report or client request falls through the cracks
Who we're looking for
We're looking for a genuine administration gun.
You'll be someone who:
Loves systems, checklists and clear processes
Can manage a large number of jobs and deadlines
Follows up without needing to be reminded
Communicates clearly and professionally
Is confident speaking with clients by phone and email
Produces accurate work and checks the details
Can prioritise urgent matters without losing track of routine work
Takes ownership and sees tasks through to completion
Learns current software quickly
Enjoys being the person who keeps everything under control
Strong administration experience is essential.
Experience in a service based business such as HVAC, plumbing, electrical, fire services, facilities maintenance or another trade service business would be highly regarded.
Roof safety, height safety or compliance industry experience would also be valuable, but it isn't required.
Uptick experience
Experience using Uptick would be a strong advantage, particularly if you've worked in fire services, essential safety measures or another recurring compliance business.
Uptick experience isn't essential. If you're an excellent administrator with service coordination experience and strong systems skills, we can train you.
Experience with Simpro,



AroFlo, ServiceM8 or similar service management software would also be useful.
You'll have full technical support
You won't be expected to answer technical roof safety questions or make technical decisions by yourself.
Our technical team will handle:
Failed systems and defective assets
Technical questions from clients
Defect scopes and repair recommendations
Unusual testing requirements
Complex pricing
Reports containing defects
Standards and compliance questions
You'll coordinate the process and make sure technical matters reach the right person quickly.
What success looks like
Success in this role means:
Upcoming testing is identified and actioned before it becomes overdue
Every quote is followed up
Accepted quotes are converted and booked promptly
Technicians arrive with the correct job and access information
Reports are processed without delay
Completed work is sent through for invoicing
Every inspection is set up for the following year
Client and property information remains accurate
No recurring testing job is missed because of administration
About CRS
Connected Roof Safety provides roof access, fall protection and rope access systems for commercial buildings across Australia.
We work with builders, schools, councils, hospitals, facility managers, body corporates and commercial property owners.
We're a family oriented business with a friendly, down to earth team. We take our work seriously, but we don't take ourselves too seriously. Our dogs are regularly in the office and have become part of the CRS team.
You'll work from our Pakenham office and report directly to the General Manager. You'll be supported, properly trained and given the systems and technical backup needed to take ownership of the role.
If you're an experienced administrator who enjoys organising people, managing deadlines and keeping a busy service operation running smoothly, we'd like to hear from you.
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📌 Re-Certification Coordinator (Melbourne)
🏢 Connected Roof Safety
📍 Melbourne