Auz Country Carriers, based in Dandenong South, has been a trusted name in freight and logistics for over 25 years. We specialize in managing various types of freight, with a primary focus on servicing the building and construction industries.
About the Role
The Customer Service Officer will be responsible for managing customer enquiries and bookings while supporting the day-to-day operations of our transport business.
A key responsibility of this role is to manage customer enquiries by answering phone calls, booking jobs, and responding to customers via phone and email. As you will be one of the first points of contact for our customers, strong communication and excellent customer service skills are essential.
Key Responsibilities
Answer incoming customer phone calls and respond to customer enquiries
Book and schedule customer jobs accurately
Respond to customers promptly and professionally via phone and email
Coordinate with drivers and internal teams to ensure jobs run smoothly
Follow up on deliveries and customer requests
Resolve customer queries and elevate issues when required
Enter and maintain accurate job and customer information




Assist with general administration and transport-related duties
Provide ongoing support to the operations team
About You
We are looking for someone who is:
Friendly, professional and confident speaking with customers
Excellent in both verbal and written communication
Organised and able to manage multiple tasks at once
Reliable, punctual and able to work independently
Comfortable answering a busy phone and dealing with customer enquiries
Confident using computers, email and Microsoft Office
Able to work in a fast-paced transport environment
Previous experience in customer service, transport, logistics or administration is highly desirable
Forklift Licence is preferred but not essential
What We Offer
Full-time position with an established transport and logistics company
Friendly and supportive working environment
Stable employment prospect
Opportunity to develop your skills within the transport and logistics industry
Location:
Morwell, VIC
Employment Type:
Full-time
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📌 Customer Service Officer (Victoria)
🏢 AUZ Country Carriers
📍 Victoria