As a key member of our team, you will play an important role in delivering an exceptional customer experience from enquiry through to order and delivery.
About us
At Johnson Tiles, we live and breathe tiles. With over 60 years of experience in Australia and New Zealand, we are specialists in the supply of quality ceramic and porcelain tiles, servicing domestic, residential and commercial markets. With a strong customer base across ANZ, we are continuing to expand.
Key responsibilities
Assisting customers with product information, availability and enquiries
Responding to customer enquiries via phone and email
Preparing quotes, processing orders and coordinating deliveries
Providing accurate product, pricing and lead-time information
Liaising with warehouses, sales representatives and delivery teams
Keeping customers informed throughout the process
Resolving customer queries and issues in a professional and timely manner
Maintaining accurate customer and order records
Building strong,



long-term relationships with customers
About you
Reliable, punctual and hardworking
Customer-focused with a genuine passion for providing excellent service
Confident, friendly and qualified in communication
Highly organized with strong attention to detail
Comfortable working in a fast-paced environment
A proactive problem solver who takes ownership of customer enquiries
Confident using computers, email and CRM/order management systems
Experienced in customer service, sales administration or a related industry is desirable but not essential
A fun, friendly and collaborative work environment
Career and self-development opportunities
Supported training and ongoing learning
Staff and family discounts
The opportunity to join an established Australian business with a strong history and exciting growth ahead
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📌 Customer Service Team Member (Melbourne)
🏢 Johnson Tiles
📍 Melbourne