Would you love to be part of a team that works hard, moves fast, and has a bit of fun along the way?
Do you thrive in a busy environment where no two days are the same, and you're constantly juggling tasks, solving problems, and keeping things moving?
Do you get real satisfaction out of chasing something down until it's actually finished? The part that hasn't turned up, the job that's missing information, the customer waiting on an answer?
Would it change your work life to be part of a company that values your contribution, supports your growth, and gives you real ownership in your role?
Established in **** and based in Geelong, Martin Heating & Cooling is a fast-growing business specialising in Heating, Cooling & Hot Water systems.
Our field team keeps growing, and we're rebuilding the office side to match. We're looking for a
Service Operations Coordinator
to help run the engine room of our service department.
We work throughout Geelong, Surf Coast, Bellarine, Ballarat and Melbourne's West and we're proud of our reputation. Check out our Google reviews!
Here's why working with us will be the best career move you ever make:
You'll be part of an awesome, supportive office environment where your work genuinely matters to the day-to-day success of the business.
Be at the centre of operations, your role directly impacts how efficiently our technicians run and how well our customers are looked after.
Real breadth. You'll be trained across the whole service operation, not boxed into one narrow task.
Receive on-the-job training and ongoing support from our experienced team.
A fast-paced, engaging role where no two days are the same.
We're big on personal development! We want to see you grow, take ownership, and step up over time.
Beers, barbeques and plenty of laughs. You'll need a sense of humour!




An employer that genuinely cares about you!
Key Responsibilities:
Managing inbound calls and booking service jobs
Scheduling and dispatching technicians, ensuring productive daily runs
Adjusting schedules in real time to manage breakdowns, delays and changes
Managing customer communication (phone, SMS, email) including updates, timeframes and expectations
Raising and processing purchase orders
Following up parts that haven't arrived, keeping customers informed, and rebooking jobs once parts land
Chasing technicians for missing job information and making sure it's captured properly
Closing jobs out, checking labour, parts, compliance forms and job details are complete and correct, so every job is ready to invoice
Keeping all jobs accurately updated in our Job Management System, AroFlo
Working alongside our other Coordinators, sharing one anothers knowledge
What we need from you:
Strong communication skills and a confident phone manner
Ability to multitask and stay organised in a fast-paced environment
Calm under pressure and able to think on your feet
High attention to detail. A big part of this role is spotting what's missing or wrong before it becomes a problem
Follow-through. You're the sort of person who doesn't let something sit
Experience in scheduling, dispatch, service coordination or trade administration (preferred but not essential)
A proactive, can-do attitude and team mindset
Ability to prioritise and manage competing demands throughout the day
Reliability, accountability, and ownership of your role
If you take pride in delivering great customer service, and you're the sort of person who sees a job through to the end, we want to hear from you.
Applications will close on 5th October ****
Applicants are required to hold Australian Citizenship or Permanent Residency at time of application to be considered.
#J-*****-Ljbffr

📌 Service Operations Coordinator (Geelong)
🏢 Martin Heating and Cooling
📍 Geelong