Job Description
Who We Are n
At Contour, we're reshaping education, one student at a time.
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Born from the frustration of students who knew the system could be better, we set out to build what we once wished existed: tutoring that actually works. Not generic classes. Not recycled notes. Not overpriced, overcrowded rooms with an out-of-touch teacher who couldn't relate. But a complete ecosystem of tutoring, resources, and support, meticulously designed to help every student reach their full potential.
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Since ****, over 15,000+ students have trusted Contour to guide their academic journey, and we've grown to over 500+ team members. We've produced hundreds of 99+ ATARs, tutored the World-Record UCAT scorer, and placed more students into medical school than any school in Australia.
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Our growth is a testament to the simple philosophy: Put the student first, always. Everything we design, from our world-class tutor-training programs to our purpose-built campuses, exists to help students master content faster, perform with confidence, and even rekindle the joy of learning.
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Contour is a group of three brands united by one goal: to give every student the best chance to achieve their full potential:
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Contour Education:
Reshaping how students master their high school subjects with small-group tutoring, structured resources, and 1-on-1 support across Maths, Science, and English.
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Contour Medprep:
Reshaping medical preparation with a proven, step-by-step pathway through the UCAT, interviews, and admissions, led by a team of 100+ medical students.
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Contour TestPrep:
Reshaping test preparation, starting with the selective entry exam, through rigorous tutoring, mock exams, and data-driven feedback to give students a decisive advantage.
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This is Contour. Built by students, for students.
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What You Will Do
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Be the first point of contact for student and parent enquiries - in person, online, and over the phone
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Greet and assist families on campus with warmth, professionalism, and care
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Support students during class times and ensure their experience runs smoothly
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Manage scheduling, rescheduling, invoicing, and general queries with accuracy
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Keep campuses organised - from classrooms and reception to resources and stock levels
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Handle daily admin tasks such as record-keeping, printing, and basic operational support
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Troubleshoot minor issues and (???)
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Maintain tidy systems and accurate documentation
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Share ideas to improve campus service and student experience
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What You Will Bring
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We're looking for genuine, people-focused communicators who bring energy, empathy, and reliability.
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You'll thrive if you bring:
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Warmth and care for families - you love helping others
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Energy and enthusiasm - you bring positive vibes to campus
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Excellent communication - clear, confident, and friendly
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Proactive mindset - you take initiative and find solutions
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Attention to detail - you keep things running smoothly
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Reliability and commitment - families count on you
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Experience that helps:
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Previous experience in customer service, hospitality, retail, or call centres
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Familiarity with the VCE system or having been a VCE graduate yourself
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Currently studying or holding a degree in Commerce, Business, or related field
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Why You Will Love It
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Flexible, hybrid working environment with on-campus engagement
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Monthly wellbeing allowance + Employee Assistance Program (EAP)
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Personalised mentorship, training, and feedback to strengthen communication and service skills
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A fun, fast-paced workplace where no two days are the same
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Career growth opportunities in a rapidly expanding education company
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Work that truly matters - helping students and families feel supported every step of the way
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Competitive hourly rate ($30 per hour + super) plus hybrid flexibility, extra leave, EAP access, and lifestyle perks.
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#J-*****-Ljbffr

📌 Campus Experience Coordinator - Box Hill (Victoria)
🏢 Contour Education
📍 Victoria