We are an established and growing Australian business operating across wholesale distribution and manufacturing. We are looking for a reliable, organised and customer-focused
Customer Service & Administration Assistant
to join our team based in Hallam.
This is a hands-on role suited to someone who enjoys dealing with customers, keeping things organised and making sure orders and day-to-day administration are handled efficiently.
We are an established and growing Australian business operating across wholesale distribution and manufacturing. We are looking for a reliable, organised and customer-focused
Customer Service & Administration Assistant
to join our team based in Hallam.
This is a hands-on role suited to someone who enjoys dealing with customers, keeping things organised and making sure orders and day-to-day administration are handled efficiently.
The Role
Working closely with our sales, warehouse and administration teams, your responsibilities will include:
Answering incoming customer calls and emails
Processing customer orders accurately and promptly
Responding to product, pricing, stock and delivery enquiries
Following up customer orders and ensuring issues are resolved
Supporting sales representatives with customer and order enquiries
Maintaining customer records and account information
Following up customers regarding outstanding accounts when required
Assisting with invoicing, credits and general accounts administration
Liaising with the warehouse regarding stock availability, picking and dispatch




Assisting with purchasing, inventory and supplier administration
General office administration, filing and data entry
Helping ensure customer enquiries and administrative tasks are followed through to completion
About You
We are looking for someone who is:
Friendly, professional and confident communicating with customers
Highly organised with valuable attention to detail
Comfortable working in a busy small-business environment
Able to take ownership of tasks and follow them through
Confident using computers, email and business software
Able to prioritise multiple tasks without losing focus on customers
Reliable, proactive and willing to help across different areas when required
Experience in
customer service, administration, order processing, wholesale, distribution, manufacturing or accounts administration
would be highly regarded.
Experience with systems such as
MYOB, Xero, inventory or order management software
would also be an advantage, but training can be provided.
What We Offer
This is an opportunity to join a growing business where you can become an important part of the day-to-day operation.
For the right person, there is an opportunity to develop the position over time and take on greater responsibility across customer service, administration and internal sales support.
If you are organised, enjoy working with customers and like being part of a practical, fast-moving team, we would like to hear from you.
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📌 Customer Service & Administration Assistant Part Time (Melbourne)
🏢 BSONS Group
📍 Melbourne