WeareHCLTech,oneofthefastest-growinglargetechcompaniesintheworldandhometo219,000+peopleacross54countries,superchargingprogressthroughindustry-leadingcapabilitiescenteredaroundDigital,EngineeringandCloud.
Thedrivingforcebehindthatwork,ourpeople,arediverse,creative,andpassionate,raisingthebarforexcellenceonaregularbasis.We,inturn,workhardtobringoutthebestinthemaswestrivetohelpthemfindtheirsparkandbecomethebestversionofthemselvesthattheycanbe.
Areyoureadytobeanimportantpartofthisever-transformationaljourney?
Key Responsibilities and Accountabilities
Take responsibility for the smooth running of all employees facing desktops, laptops, tablets, smart devices, Printers, VC rooms & applications.
Provide support for any IT related issue as direct by management.
Proactively monitor and well managed the Assets either in stock or in use
Provide weekly reports to management for all issues at assigned sites
Take ownership of incidents & service request and professionally manage them through to resolution(Ensure no breach for ticket SLA)
Manage Incidents, Servicerequest and Smart Hand tickets through Service Now
Provide Eyes and Hands on support for other IT teams, i.e. Networks, Security, Server or Voice team as required
Proactively manage assigned sites and suggest improvements and innovation.
Undertake other tasks as assigned by management
Provide support for all IT related projects (there will be out of hours working, occasional nights and weekends)
Desktop support 1st and 2nd line support
Microsoft 11/Ubuntu OS/IOS System installation and reimaging
Microsoft Office 365 support
Microsoft Outlook configuration, troubleshooting, housekeeping and administration
Network Basic Understanding
Mobile user support
Printer troubleshooting and management
Remote access though Citrix and Cisco VPN
Projector and audio-visual maintenance and support
Team player
Excellent communication skills English & Mandarin, written and oral
Ability to deal professionally with users,



customers and suppliers
Ability to communicate technical information to nontechnical users
Self-motivate, committed and enthusiastic IT professional, must be able to work on own initiative and without constant supervision.
Proven experience of working in a high-pressured corporate environment
Understanding of ITIL
Provide helpdesk support to end users
Handle telephone calls, e-mail and Chat.
Verify and log every call by following predefined policy and procedure
Diagnosing problems and determining the severity
Referring problems to support groups
Updating the user on the call status, and confirming with the user that problem is fixed
Ad hoc project and administration support
Required Technical and Skilled Expertise
Basic English Skill. Good command of oral and written English.
Excellent communication, telephone manner, technical skill and interpersonal skills
Self initiative, pro-active, hard working, good attitude and team player
Sense of urgency, able to work under pressure, overtime and crisis situation, and at odd hours
On-shift duty is required
Can accept flexible working hours
Call Centre & customer service experience is a definite advantage
Representing165nationalitiesacrosstheglobe,weprideourselvesonbeinganequalopportunityemployer,committedtoprovidingequalemploymentopportunitiestoallapplicantsandemployeesregardlessofrace,religion,sex,color,age,nationalorigin,pregnancy,sexualorientation,physicaldisabilityorgeneticinformation,militaryorveteranstatus,AboriginalandTorresStraitIslanderpeopleoranyotherprotectedclassification,inaccordancewithfederal,state,and/orlocallaw.
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📌 Field Service Support/Deskside Support (Queensland)
🏢 HCLTech
📍 Queensland