Business Operations & Client Services Coordinator – Immediate Start
We're looking for an experienced, confident and people-focused
Business Operations & Client Services Coordinator
to join our growing team.
This is an immediate-start position for someone who is ready to step into a hands-on role and make an impact from day one.
You'll be the kind of person who enjoys speaking with people, keeping things organised, solving problems and making sure things actually get done.
You'll work across our day-to-day operations, communicating with clients, families, team members and external partners. You'll coordinate schedules, follow up outstanding tasks, resolve issues, improve processes and help keep the business running smoothly.
We're looking for someone who is
warm, bubbly, professional and confident
, but also highly organised and able to take ownership.
If you have several years of experience in
customer service, operations, office management, business coordination, client services, hospitality, education, healthcare administration, logistics, recruitment or another people-focused environment
, we'd love to hear from you.
About the Role
We're looking for an experienced, confident and people-focused
Business Operations & Client Services Coordinator
to join our growing team.
This is an immediate-start position for someone who is ready to step into a hands-on role and make an impact from day one.
You'll be the kind of person who enjoys speaking with people, keeping things organised, solving problems and making sure things actually get done.
You'll work across our day-to-day operations, communicating with clients, families, team members and external partners. You'll coordinate schedules, follow up outstanding tasks, resolve issues, improve processes and help keep the business running smoothly.
We're looking for someone who is
warm, bubbly, professional and confident
, but also highly organised and able to take ownership.
If you have several years of experience in
customer service, operations, office management, business coordination, client services, hospitality, education, healthcare administration, logistics, recruitment or another people-focused environment
, we'd love to hear from you.
About Us




The Smiles Dentacare is a growing community healthcare business delivering services to childcare centres, schools and aged care facilities across Australia.
Our team works across multiple locations and coordinates clinicians, families, centres and partner organisations.
As we continue to grow, we need someone who can help bring structure to our operations, maintain strong relationships and make sure nothing falls through the cracks.
This is an opportunity for someone who wants to become an important part of a growing business and have a genuine impact on how we operate.
What You'll Be Doing
Client & Customer Service
Communicate with clients, families, childcare centres, schools and partner organisations.
Build strong and positive relationships with the people we work with.
Respond to enquiries professionally and promptly.
Make phone calls and follow up outstanding matters.
Handle complaints and difficult conversations calmly and professionally.
Make sure people feel heard, supported and looked after.
Follow issues through until they are resolved.
Business Operations
Coordinate the day-to-day operations of the business.
Manage multiple locations and competing priorities.
Make sure staff and clients have the information they need.
Monitor outstanding tasks and ensure they are completed.
Identify problems before they become bigger issues.
Take ownership of operational problems and find practical solutions.
Support the team with day-to-day operational matters.
Scheduling & Coordination
Coordinate schedules across multiple locations.
Manage bookings, confirmations, cancellations and rescheduling.
Communicate changes quickly and clearly.
Identify scheduling gaps and help find solutions.
Coordinate between team members, clients and external partners.
Ensure appointments and daily operations run as smoothly as possible.




Team Support
Coordinate communication between team members.
Follow up outstanding tasks and responsibilities.
Assist with onboarding and training new team members.
Help team members understand and follow processes.
Support a positive, accountable and collaborative workplace.
Raise issues when something isn't working and help find a solution.
Process Improvement
This is an important part of the role.
We don't want someone who simply follows instructions.
We want someone who looks at the way we're doing something and thinks:
"There must be a better way to do this."
You'll be encouraged to:
Improve systems and workflows.
Create and improve processes and checklists.
Identify inefficiencies.
Introduce better ways of organising information.
Help implement new software and technology.
Find ways to save time and reduce mistakes.
Improve the experience for our clients, families and team.
We'd love someone who is:
Friendly and naturally bubbly
Confident and comfortable speaking with people
Professional and well presented
An excellent communicator
Highly organised
Proactive rather than reactive
Comfortable making phone calls
Comfortable having difficult conversationsGood at managing competing priorities
A strong problem solver
Able to work independently
Comfortable taking responsibility and ownership
Someone who follows things through
Someone who notices when something isn't working
Someone who enjoys improving systems and processes
Comfortable learning current software and technology
Reliable, mature and accountable
Most importantly, we're looking for someone who
cares about the experience people have when dealing with our business.
What We Offer
AUD70,000 – AUD90,000
, depending on experience
Immediate start
A hands-on role with genuine responsibility and autonomy
Opportunity to work closely with the business owner and leadership team
A supportive and collaborative working environment
The opportunity to improve and build business systems
A role where your ideas and initiative are genuinely valued
Long-term opportunity to grow with a rapidly developing business
#J-*****-Ljbffr

📌 Business Operations & Client Services Coordinator – Immediate Start (Melbourne)
🏢 The Smiles Dentacare
📍 Melbourne