You'll be at the heart of day-to-day service operations, working closely with customers, property managers and the field team to coordinate incoming work, manage scheduling and keep communication flowing from initial enquiry through to job completion. Working closely with the Managing Director and Field Operations Manager, you'll take ownership of the day-to-day service coordination and administration of the business.
Key responsibilities
Managing incoming phone calls and email enquiries
Managing and maintaining the shared office inbox
Creating and managing jobs within ServiceM8
Scheduling day-to-day maintenance and service work
Coordinating appointments with customers, tenants and property managers
Keeping plumbers' schedules organised and productive
Responding to customer and property manager enquiries and providing job updates
Coordinating access, keys and appointment confirmations
Following up jobs requiring information, approval or further attendance
Monitoring jobs to ensure they continue moving through the system
About you
Proven administration and/or customer service experience
Highly organised and comfortable managing multiple priorities
Communicates professionally and confidently by phone and email
Takes ownership and follows things through to completion
Strong attention to detail
Can adapt when priorities or schedules change
Confident learning and using technology
Enjoys working as part of a small team




Takes pride in providing a great customer experience
About us
Newflo Plumbing is based in Torquay and services the Surf Coast, Greater Geelong and surrounding areas. We provide a broad range of plumbing services across residential maintenance, real estate, commercial plumbing, hot water, heating and cooling, gas and roofing. We're building a modern plumbing business that puts equal focus on our customers, our team and the way we operate. That means investing in good people, clear systems and technology that helps everyone do their job well. We're also proud to have recently been recognised as a finalist in our local Business of the Year awards.
Why You'll Love Working at Newflo
$65,000 - $80,000 + super, depending on experience
Paid day off for your birthday
Full-time Monday-Friday position based in Torquay
Work minutes from the beach
our Torquay location means you can actually spend your lunch break by the ocean
Team days and social events throughout the year, including a team corporate experience within our open air box at GMHBA throughout the footy season.
Supportive, approachable team where everyone's contribution matters
Contemporary systems and technology to help you do your job well
Variety in your day and genuine ownership of your role
Opportunity to develop and take on greater responsibility as Newflo continues to grow
#J-*****-Ljbffr

📌 Service & Administration Coordinator (Victoria)
🏢 Newflo Plumbing
📍 Victoria