Mine Safety & Compliance QLD (MSCQLD) is a locally owned and operated North Queensland business providing professional safety, compliance and workplace service solutions to businesses across the region.
Due to continued growth, we are looking for a friendly, reliable and customer-focused Service Technician to join our growing team.
This is a
hands-on, mobile service role
where you will visit customer workplaces in a fully equipped company vehicle to service, audit, maintain and replenish a wide range of workplace safety and compliance equipment.
Our services include:
Spill kits
Safety showers and eyewash stations
AEDs
Dangerous goods cabinets
Safety equipment and other workplace compliance products
No previous experience in these specific service areas is required. Full training will be provided.
You will be trained directly by the business owners across our different service models, giving you the opportunity to develop a broad range of practical, technical and customer service skills as the business continues to grow.
The Role
As a Service Technician, you will be responsible for visiting customer sites and completing scheduled servicing, inspections and replenishment of workplace safety equipment.
Your responsibilities will include:
Servicing, auditing, repairing and replenishing workplace safety equipment
Inspecting equipment condition, contents and expiry dates
Replacing used, damaged or expired products
Carrying out basic repairs and maintenance where required
Completing digital service reports and maintaining accurate service records
Taking photos and recording service information at customer sites
Completing invoices, stock records and other required documentation
Managing your daily run sheet and scheduled customer visits
Maintaining appropriate stock levels in your service vehicle
Keeping your service vehicle clean, organised and fully stocked
Identifying additional customer requirements and communicating opportunities to the MSCQLD team
Building and maintaining positive relationships with customers and site personnel
Travelling to customer sites across Townsville and surrounding North Queensland areas
Following MSCQLD and customer workplace health and safety requirements
Representing MSCQLD professionally at every customer visit
Required Skills & Experience
We are looking for someone who is reliable, practical, organized and enjoys working with people.
You don't need to have experience in every area of our business. We provide full training, but the following skills and experience will be highly regarded:
Background in customer service, field service, sales support, retail, safety products, trades, maintenance or a similar role
Good communication skills and a friendly, professional manner when dealing with customers and site personnel




Strong organisational and time-management skills, with the ability to manage a daily run sheet or service schedule
Comfortable working independently and taking responsibility for completing scheduled work
Good attention to detail and a commitment to accuracy
Basic computer, smartphone or tablet skills
Ability to complete service reports, invoices, stock records and other documentation accurately
Comfortable managing, organising, lifting and carrying physical stock and service equipment as required
Willingness to travel across Townsville and surrounding North Queensland
Ability to follow workplace safety procedures and customer site requirements
A practical, problem-solving approach
Professional presentation and pride in the quality of your work
Reliable and punctual
Willingness to learn and develop new skills
Experience That Would Be an Advantage
Experience in any of the following areas would be beneficial but
is not essential
:
Workplace health and safety
First aid or safety equipment
Spill response or environmental products
Field servicing or equipment maintenance
Trade or mechanical work
Inventory or stock management
Customer account management
Sales or identifying additional customer requirements
We are more interested in the right attitude, reliability and willingness to learn than having specific industry experience. Full training will be provided across all MSCQLD service areas.
What Success Looks Like
In this role, success means becoming someone our customers can rely on.
You'll be expected to:
Arrive at customer sites on time and ready to work
Complete services thoroughly, safely and accurately
Keep accurate records of work completed
Maintain stock levels and keep your service vehicle organised
Communicate professionally with customers and site personnel
Identify issues and communicate them to the MSCQLD team
Take pride in the quality and presentation of your work
Build positive, long-term customer relationships
Continue learning as you are trained across additional MSCQLD service areas
Represent MSCQLD professionally and safely at every customer visit
As you gain experience, the role can develop into
additional service areas and greater responsibility within the business.
Site & Safety Requirements
Our technicians regularly attend mining, industrial, commercial, council, transport and other controlled workplace environments.




You will be required to comply with customer site requirements, including:
Site inductions
Personal protective equipment requirements
Drug and alcohol policies where applicable
Customer-specific safety procedures
Vehicle and site access requirements
Respiratory protection requirements where applicable
MSCQLD operates a smoke-free workplace. Smoking and vaping are not permitted in MSCQLD workplaces, company vehicles or other areas where smoking or vaping is prohibited by the customer or site requirements.
Some customer sites require personnel to be clean-shaven to allow respiratory protective equipment to be correctly fitted.
Applicants must be willing and able to meet this requirement where applicable.
What We Provide
38 ordinary hours per week
Fully equipped company service vehicle
Company uniform
All required service equipment and tools
Full hands‐on training across all MSCQLD service areas
Training and support directly from the business owners
A varied role across multiple industries and workplaces
A supportive, locally owned team
The prospect to grow with a rapidly developing North Queensland business
Who This Role Could Suit
An experienced service technician looking for a change
A tradesperson wanting to move into a different industry
A warehouse or inventory worker looking for a field-based role
Someone with strong customer service experience
A delivery driver looking for a more varied role
Someone with retail or sales support experience
A person returning to the workforce who wants a practical role
Someone early in their career looking for training and development
Anyone with a strong work ethic who enjoys practical work and dealing with customers
You don't need to know everything on day one. We will teach you.
We are looking for someone who is willing to learn, takes pride in their work, looks after customers and wants to be part of a growing local business.
About MSCQLD
Mine Safety & Compliance QLD (MSCQLD) is a locally owned and operated North Queensland business providing professional safety and compliance services to businesses across the region.
We work with customers across mining, manufacturing, transport, councils, aviation, marine, construction and other industries.
Our business is built around providing reliable service and making it easier for our customers to manage their workplace safety and compliance requirements.
As MSCQLD continues to grow, we are expanding the range of services we provide to our customers. This creates opportunities for our team members to develop new skills, take on additional service models and grow with the business.
We look after our customers and our people, and we provide the training and support required to help our team succeed.
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📌 Service Technician (Townsville)
🏢 MINE SAFETYMPLIANCE QLD
📍 Townsville