Job Description
Peters Building Company is looking for an experienced Service & Operations Administrator to join our small team in Mitchell and help coordinate the day-to-day delivery of our maintenance and project works.
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This is not a traditional reception or data-entry role. You'll be directly involved in our daily operations, working with clients, supervisors, trades and subcontractors to keep jobs moving from the initial work order right through to completion.
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It's a busy and varied position suited to someone who enjoys organising people, solving problems, communicating with clients and getting things done.
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About the role
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Peters Building Company is looking for an experienced Service & Operations Administrator to join our small team in Mitchell and help coordinate the day-to-day delivery of our maintenance and project works.
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This is not a traditional reception or data-entry role. You'll be directly involved in our daily operations, working with clients, supervisors, trades and subcontractors to keep jobs moving from the initial work order right through to completion.
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It's a busy and varied position suited to someone who enjoys organising people, solving problems, communicating with clients and getting things done.
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Key responsibilities
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Receiving and coordinating client work orders and maintenance requests
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Scheduling trades, subcontractors and supervisors
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Communicating with clients and contractors by phone and email
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Following up outstanding works and ensuring client deadlines are met
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Updating jobs, notes,



photos and documentation within AroFlo
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Assisting with quotes, purchase orders and job documentation
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Coordinating site access, inductions and contractor requirements
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Monitoring jobs from initial request through to completion and close-out
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Providing general administration and operational support to the PBC team
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About you
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We're looking for someone who can take ownership of their work and doesn't need to be constantly reminded to follow something up.
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Ideally, you'll have:
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Previous experience in administration, service coordination or operations
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Experience within construction, building maintenance, facilities management, trades or a similar service-based business is highly desirable
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Experience using AroFlo, Simpro, ServiceM8 or another job/work-order management system is highly desirable
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Strong Microsoft Office and general computer skills
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Excellent written and verbal communication skills
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Confidence picking up the phone and dealing directly with clients and contractors
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Strong organisational skills and the ability to manage multiple jobs and deadlines
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Positive attention to detail and the ability to follow tasks through to completion
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Initiative, common sense and a practical approach to problem-solving
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A positive attitude and willingness to become part of a small, close-knit team
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About Peters Building Company
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Peters Building Company is a locally owned and operated Canberra construction and maintenance company delivering building, maintenance and project works throughout Canberra, Sydney and regional NSW.
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For more than 12 years, we've built long-term relationships with major organisations across retail, education, commercial property, childcare and facilities management.
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We're a small team with a large and varied client base, so you'll have the opportunity to work across everything from reactive maintenance jobs through to larger building projects.
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What we offer
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$70,000–$75,000 + Super, depending on experience
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FREE onsite parking at our Mitchell office
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Full-time Monday to Friday – 8:30am to 4:30pm
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One work-from-home day per week once fully trained and established in the role
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Stable, long-term employment
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Salary reviews based on performance
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Training in PBC systems and processes
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A small, friendly team where your contribution is noticed
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Exposure to major national clients and a wide variety of projects
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Opportunity to develop and grow with the company
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If you're organised, confident on the phone and enjoy being the person who keeps things moving, we'd like to hear from you.

📌 Service & Operations Administrator (Canberra)
🏢 Peters Building
📍 Canberra