Job Description
Technical Support Officer – Helpdesk and Audio Visual (Level 2)
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About Loreto
n Loreto College is proud to be recognised in **** as a 5-Star Employer of Choice by The Educator, an award which celebrates leading Australian schools and education providers.
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At Loreto, we draw on the enduring vision of Mary Ward to empower young women to pursue truth, act with justice, and make a meaningful contribution to the world.
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This is an exciting opportunity to join a school community shaped by a proud history and a strong future, as Loreto approaches its centenary in ****. As part of our team, you will contribute to a holistic education that balances academic excellence with wellbeing, work in a culture grounded in community values, respect, and compassion, and inspire students to be courageous, socially responsible, and resilient leaders.
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Within our Loreto community, we value the contributions of our staff and offer a range of benefits, including:
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Five weeks paid Annual Leave (pro-rata)
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Annual leave loading on up to four (4) weeks paid annual leave
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Salary packaging options
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Ten (10) days personal leave (pro-rata)
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College-supported professional development and learning opportunities
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Employer paid annual training in CPR and triennial training in First Aid for permanent staff
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Flexible working arrangements where operationally appropriate
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Access to EAP Support for staff members and their immediate family
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About this Opportunity
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Loreto College Coorparoo is seeking a skilled and service-focused Technical Support Officer – Helpdesk and Audio Visual (Level 2) to join our Technical Support and Services team.
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Reporting to the Head of Technology: Strategy and Operation, this role provides Level 1 and Level 2 technical support across the College's ICT and audio-visual environment.



You will work closely with staff, students, contractors, and technology vendors to ensure the reliable operation of classroom technology, end-user devices, business systems, and provide professional AV support for event spaces.
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This is a varied and hands-on role suited to a proactive technology professional who enjoys solving problems, supporting users, and contributing to a high-performing team within a dynamic educational environment.
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As the Technical Support Officer – Helpdesk and Audio Visual (L2), you will:
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Provide responsive Level 1 and Level 2 technical support to staff, students, and guests.
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Act as an escalation point for Level 1 Helpdesk Officers.
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Support and maintain classroom technology, meeting spaces, public address systems, and other audio-visual infrastructure.
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Deliver technical and AV support for College events, assemblies, meetings, and presentations.
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Troubleshoot and support Windows devices, Microsoft 365 services, Intune, Active Directory, networking services, and related systems.
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Assist with asset management, service desk documentation, and knowledge base development.
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Perform preventative maintenance, software updates, firmware upgrades, and system audits.
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Collaborate with Systems Administrators and other technology team members to enhance College ICT services.
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Contribute to continuous improvement initiatives, process development, and service excellence.
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This is a full time permanent position Monday - Friday,



working 7.6 hours per day between 7:00am and 6:00pm (including a 30-minute unpaid meal break), with a typical work pattern being 8:00am to 4:06pm. Occasional after-hours and weekend work will be required to support College events and operational requirements.
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This position is remunerated within the School Officers structure under the Catholic Employing Authorities Single Enterprise Collective Agreement – Religious Institute Schools of Queensland and will commence in September ****, or as negotiated for the right applicant.
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More detailed information about this position is available via the College's website under Employment
(
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loreto/employment).
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About you
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The successful applicant will have strong technical knowledge, excellent communication skills, and a commitment to delivering exceptional customer service.
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You will ideally possess:
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A minimum of three years' experience in a technical support, service desk, or audio-visual support role.
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Experience supporting Microsoft Windows, Microsoft 365, Intune, Active Directory, and related technologies.
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Experience supporting audio-visual systems and event technologies.
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Experience operating sound/mixing desks, microphones, lighting and production equipment
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Strong troubleshooting and problem-solving skills.
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Excellent organisational, communication, and relationship-building abilities.
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A proactive, customer-focused approach to technology support.
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The ability to work collaboratively within a team while managing competing priorities.
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A current Queensland Paid Employee Blue Card (Working with Children Check).
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A current First Aid Certificate (or willingness to obtain).
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Experience working in a school or education environment will be highly regarded.
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📌 Technical Support Officer - Helpdesk And Audio Visual (Level 2) (Queensland)
🏢 Loreto College Coorparoo
📍 Queensland