Strategic & Technical Hybrid:
Blend proactive client roadmap ownership with high-level L3 escalation delivery.
Modern Security & Endpoint Focus:
Deep expertise across
Intune, MDR stacks, and M365 security
.
Collaborative Leadership:
Lead client outcomes by coordinating with and empowering internal engineering teams.
About the Role:
Are you an elite Senior Systems Engineer who loves client strategy and relationship building, but knows that true success comes from working with a team rather than flying solo?
We are seeking a
Technical Account Manager (TAM) & Senior L3 Engineer
to serve as the primary technical partner for a dedicated portfolio of multi-tenant MSP clients.
This is a high-visibility, high-impact role requiring a true team player. You will bridge the gap between business strategy and modern technical delivery. Your week will balance proactive client consulting and infrastructure roadmapping with acting as a senior mentor and collaborative escalation backstop.
CRITICAL SCOPE NOTE: We are specifically looking for a collaborative professional, not a "hero" engineer who tries to solve everything in a silo. You must love documenting solutions, empowering L1/L2 engineers, and delegating effectively. You retain ultimate ownership of the client relationship, but you leverage the power of the whole team to deliver it.
Key Responsibilities:
Technical Account Management:
Serve as the strategic technical advisor for your portfolio. Conduct environment health checks, identify risks, and present actionable technology roadmaps to C-suite stakeholders.
Modern Workplace & Security Governance:
Drive the adoption of modern infrastructure, ensuring client fleets are securely managed via
Microsoft Intune
and continuously protected by modern
MDR (Managed Detection & Response)
frameworks.
Collaborative Escalation Backstop:
Act as the final point of escalation for complex network, cloud,



and modern workplace issues, stepping into the trenches alongside the team to coach them through critical remediation efforts.
Process & Delegation:
Own the overall technical health of your clients, but confidently delegate standard project tasks and daily tickets to the wider engineering team to ensure efficient delivery.
About You:
Team-First Mindset:
You value structure, clear process, and team collaboration over individual isolation. You understand that scaling an MSP requires sharing knowledge and lifting the capabilities of the engineers around you.
Modern & Traditional Tech Stack:
Proven experience balancing modern cloud stacks with traditional foundations:
Modern Workspace:
Strong hands-on deployment of
Microsoft Intune (MDM/MAM), Azure AD/Entra ID, and M365 Security
.
Cyber Security:
Familiarity working alongside
MDR, EDR, and SOC ecosystems
to triage and remediate alerts.
Core Infrastructure:
Solid roots in networking protocols, firewalls (Fortinet/SonicWall), and VMware environments.
Consultative EQ & Communication:
You can command a room, translate complex technical vulnerabilities into explicit business risks for non-technical stakeholders, and easily pivot from a boardroom presentation to a team huddle.
Who you are working for:
A company that believes its greatest strength is its staff and the culture that exudes within it. Looking after small and mid-sized business's IT needs for over 25 years, the ethos is built around providing exceptional service and an understanding of what client's expectations are. Relationships are not built in a day, they are nurtured over many years.
You will be an enthusiastic people person and will be called upon to demonstrate the above skills at interview.
A stable work history plus relevant references will be essential. Be aware thatourmain office is located in
Port Melbourne.
Immediate start for the right candidate.
#J-*****-Ljbffr

📌 Senior Systems Engineer (Melbourne)
🏢 The Grid
📍 Melbourne