Tru-Fit is a Premium Manufacturer of Automotive Flooring products. We are a dynamic, fast growing, 100% Australian owned business. Our continued growth has created an exciting opportunity for an Internal Sales / Counter Sales / Administration person to work from our Pakenham, Victoria Office. This is a varied role where you will be dealing directly with customers, assisting with orders and supporting our accounts and operations teams. You will be working in a busy team environment.
Key responsibilities
Providing friendly and professional customer service face to face, over the phone, via email and online enquiries
Answering incoming phone calls and assisting customers with their enquiries and converting the enquiries into orders while identifying opportunities to upsell or cross-sell suitable products
Providing product information, pricing and basic technical support
Entering and processing customer orders accurately
Process and manage customer orders from initial enquiry through to delivery
Prepare quotes, order confirmations and sales documentation
Following up orders and assisting customers with delivery requirements, lead times and stock availability
Proactively contacting previous customers and potential leads
Provide day-to-day administrative support to the accounts team
Liaising with our warehouse and production teams to ensure orders are processed smoothly and prioritised correctly
About you




Minimum 2 years' experience in Sales Administration, Customer Service, Internal Sales, Counter Sales or a similar role
Previous experience in Manufacturing or Automotive counter sales will be an advantage
Confident communicating with customers over the phone and by email
Organised and capable of managing multiple enquiries and orders in a fast-paced environment
Proactive and comfortable following up customers and sales opportunities
Accurate with quoting, order entry and administration
Comfortable working with XERO or similar business systems
Able to work closely with sales, production and logistics teams
Interested in understanding customer requirements and helping find the right solution
Reliable and comfortable working with spreadsheets and computer systems
Full-time permanent opportunity for the right candidate
Pakenham location with Free secured onsite parking
Friendly, Supportive and collaborative team environment
Varied role combining customer service, sales support and administration
Opportunity to take ownership of your role and build your experience within a growing business
Secure and established Australian owned business
Opportunity to develop your skills and knowledge within the business
About us
Tru-Fit is a Premium Manufacturer of Automotive Flooring products. We are a dynamic, fast growing, 100% Australian owned business.
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📌 Internal Sales / Counter Sales (Melbourne)
🏢 Tru-Fit Carpets
📍 Melbourne