Lort Smith, Melbourne's Animal Hospital – Business Manager
Full-time – North Melbourne
Veterinary Services & Animal Welfare
Lort Smith, Melbourne's Animal Hospital – Business Manager
Full-time – North Melbourne
Veterinary Services & Animal Welfare
An exciting opportunity for an experienced Business Manager to join our clinical teams at North Melbourne and Campbellfield.
(Full Job Description)
About us
Lort Smith, Melbourne's Animal Hospital, is an icon, serving its people and animals for 90 years by providing exceptional veterinary care and preserving the human-animal bond irrespective of a person's circumstances. We are Australia's biggest not-for-profit animal hospital, treating over 20,000 animals a year across two locations.
Join us in our redeveloped North Melbourne Hospital, in a modern state of the art building with improved spaces for patients and updated facilities to support the wellbeing and operations of our hard-working staff.
What does working at Lort Smith mean?
We are an independent not-for-profit. We are rewarded through our impact in the community – and our team holds the same values.
Being a community driven organisation means connection - we are here because of our belief in the human-animal bond, which goes beyond companionship and the impact we have and leave on the world.
About the role
The Business Manager role is crucial for the effective management and leadership at Lort Smith and the provision of services consistent with strategic and operational plans. Most critically, is its role in building and sustaining a service that delivers high-quality care, has a focus on innovation and service improvement, builds strong relationships with key stakeholders and has a client-centred approach.



There is also a strong focus on building external relationships across the veterinary sector and identifying key business development opportunities for the Hospital and Campbellfield clinic.
Key responsibilities
Work with COO and executive team to develop and deliver strategies for business growth and expansion based on strong relationship with Lort Smith's vision and values
Develop and implement financial strategies to ensure budgetary targets are met
Efficient and effective management of the operations to meet operational targets at both the North Melbourne Hospital and Campbellfield clinic.
Day to day managing, monitoring and forward planning for optimal use of people and resources within the department
Ongoing service improvement and workforce innovation to ensure the provision of high-quality veterinary services
Provide leadership and support for direct/indirect reports
Support achievement of high levels of staff engagement within the team, as measured by staff engagement surveys
Maintain staffing levels as per agreed workforce plan
About you
You're confidentially able to deliver a high level of communication and professionalism in your everyday approach – both internally and externally.
You are innovative and achievement-oriented and operate well independently and as part of a team.
You find motivation in fostering a positive work setting.
You are resilient and able to handle challenges by finding appropriate solutions when required.




You are aware of how your behaviour impacts others and the organisation.
You foster collaboration across teams, understanding the importance of building a team.
You know what it takes to drive organisational success through operational efficiencies and strategies.
You will also have:
5+ years of management experience, preferably in the veterinary industry
Proven track record in business development and driving growth opportunities.
Demonstrated significant and effective P&L; experience
High emotional intelligence and self-awareness
Ability to motivate, develop and lead a diverse professional team
History of improving operational efficiencies and reducing costs
Proven ability to improve operational efficiencies and reduce costs
Positive and optimistic outlook
Experience working within the NFP sector (desirable, not essential)
In return, you'll enjoy:
Outstanding support from a highly skilled team
Wellbeing support, EAP
Great discounts on veterinary treatment, products and pet insurance
Pet-friendly policies – you can bring your pet to work
To learn more about Lort Smith and the work we do, please visit: look us up on Instagram.
Contact us via @lortsmith.com if you'd like us to send you a position description.
If you are excited about the prospect of joining our team and making a difference, please apply directly via this ad.
Lort Smith is a great place to work. We are an equal opportunity employer and actively support workplace diversity, equity and inclusion.
Preferred applicants will be asked to consent in writing for Lort Smith Animal Hospital to conduct a police check and each application will be individually considered on its merits. Please contact @lortsmith.com if you would like further information.
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📌 Business Manager (Melbourne)
🏢 Lort Smith
📍 Melbourne