Customer Service & Work Order Administrator
The Mould Doctor
Full time position, Monday to Friday
Permanent part-time may be considered for the right candidate
About the Role
The Mould Doctor is looking for a reliable, organised and customer-focused person to join our Customer Service Team.
This is a busy role combining customer service, administration and a high volume of data entry.
A large part of your day will involve receiving and processing work orders from property managers, customers and other clients, entering information accurately into our systems and making sure every job has the correct details before it progresses through the business.
You will also be one of the first points of contact for our customers, so being confident on the phone, professional in your communication and comfortable helping people is important.
This role would suit someone who enjoys structured administrative work, likes keeping information organised and takes pride in getting the details right.
Your Day-to-Day Responsibilities
Answering incoming customer phone calls
Responding to customer enquiries by phone and email
Receiving and processing incoming work orders
Entering work order information accurately into our CRM and operating systems
Creating and updating customer, property and job records
Checking work orders to make sure all required information has been provided
Following up customers, property managers and clients where information is missing or requires clarification
Updating job information as new instructions or information are received
Reviewing customer and property details for accuracy
Processing customer requests and directing them to the appropriate internal team
Monitoring incoming emails and work requests
Uploading documents and supporting information against customer and job records




Maintaining accurate notes and records of customer communications
Completing general data entry and administration
Assisting other members of the Customer Service Team during busy periods
Supporting the wider business with day-to-day administrative tasks
A Big Part of This Role Is Data Entry
While customer service is a key part of the position, this role also involves a significant amount of computer-based administration and data entry.
You will regularly be entering detailed information from work orders, emails and customer conversations into our systems.
Accuracy matters.
The information you enter is relied upon by other teams throughout the business, so we are looking for someone who can work efficiently while still checking the details.
You should be comfortable spending a significant part of your working day using a computer and working across multiple systems.
About You
To be successful in this role, you will ideally have:
At least 1 year of administration, customer service or data-entry experience
Confidence speaking with customers over the phone
Strong computer skills
Good knowledge of Microsoft Outlook, Word and Excel
Experience using a CRM, job management, order management or similar system would be highly regarded
Fast and accurate data-entry skills
Exceptional attention to detail
Good written communication skills
The ability to follow documented processes
Strong organisational skills




The ability to manage multiple tasks and priorities
The confidence to follow up missing or unclear information
The ability to work independently while also being part of a busy team
A reliable and consistent approach to your work
What We Are Really Looking For
You do not need to know everything from day one.
We can teach you our systems, processes and the mould remediation industry.
What is harder to teach is attitude.
We are looking for someone who:
Genuinely enjoys helping customers
Is comfortable working with computers and entering detailed information
Takes pride in being accurate
Is happy to ask questions when something does not look right
Follows things through rather than leaving them for someone else
Is a strong team player
Is dependable and turns up ready to contribute
Wants to learn and improve
Can stay organised when the workload gets busy
About The Mould Doctor
The Mould Doctor is an established Australian business providing mould inspection, testing and remediation services.
Our Customer Service Team plays an important role in making sure customers receive a professional and seamless experience from their first contact with us.
As our business continues to grow, we are continuing to improve the way customer enquiries, work orders and job information move through the business.
This role is an important part of making sure that information is captured correctly from the beginning.
Employment Opportunity
We are seeking a permanent full-time team member working Monday to Friday.
For the right candidate, we may also consider a permanent part-time arrangement.
Interested?
If you are customer-focused, computer literate, organised and enjoy working with detailed information, we would love to hear from you.
#J-*****-Ljbffr

📌 Customer Service & Work Order Administrator (Melbourne)
🏢 The Mould Doctor
📍 Melbourne