Product Service Engineer | Level 2 Support | Mining Operational Technology
Support technology that keeps the world's largest mines moving.
Our client is a
global OEM and recognised leader in mining equipment and Mining Operational Technology (OT)
. Their Brisbane-based Product Development Centre develops advanced technology that helps mining companies around the world improve safety, productivity and operational performance.
An opportunity exists for an experienced
Product Service Engineer
to provide
Tier 2 technical support
for sophisticated machine guidance and Command for Dozing technologies used across large-scale surface mining operations.
You'll have a direct impact on
product quality, support responsiveness and New Product Introduction (NPI)
, with a focus on issue triage, technical troubleshooting, product service documentation and Continuous Product Improvement (CPI).
Working closely with Product Support, Engineering, Product Development and implementation teams, you'll investigate hardware and software issues, coordinate their resolution and help turn field learnings into ongoing product improvements.
This is an
initial 12-month contract with a robust possibility of multiple extensions or conversion to permanent employment.
Key Responsibilities
Provide
Tier 2 technical support
, troubleshooting and diagnosing hardware and software issues.
Triage issues from customers, dealers and internal teams and determine the appropriate support or engineering pathway.
Investigate and replicate technical issues and coordinate their resolution with engineering teams.
Maintain product service documentation and ensure technical materials remain current.
Support
NPI service engineers




with technical investigations, information and issue tracking.
Coordinate
CPI activities
, identify recurring issues and work with Engineering to drive corrective action.
Liaise between Product Support, implementation teams, NPI service engineers and Product Development.
Communicate with customers and dealers regarding technical issues and resolutions.
About You
A
Bachelor's degree or at least 2 years' Product Support experience
.
Strong technical troubleshooting and problem-solving skills.
Experience supporting technology in an industrial, production or operational environment.
Experience troubleshooting
electrical and/or data-network faults
.
Strong customer focus and excellent communication skills.
Ability to work effectively with customers, dealers and engineering teams.
Highly Regarded
Mechanical, Electrical or Mining Engineering degree
Mining Operational Technology (OT)
Machine Guidance, Grade Control or GNSS/GPS technologies
Command or mining automation technologies
SQL Server and TCP/IP networking
Microsoft client and server platforms
NPI and Continuous Product Improvement (NPI)
Project management experience
What's on Offer
Initial 12-month contract
with strong potential for extensions or permanent employment.
Work with globally deployed Mining Operational Technology.
Brisbane CBD location and
37.5-hour working week
.
Collaborate with Product Support and engineering teams across Australia and internationally.
Work for a world-leading OEM developing advanced mining technology.
Primarily normal day-shift hours, with some off-shift or weekend support potentially required for critical issues or NPI activities.
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📌 Product Service Engineer | Level 2 Support | Mining Operational Technology (Queensland)
🏢 Task Recruitment
📍 Queensland