We're hiring a Medical Receptionist to be the first point of contact for our patients. This is a permanent part-time role with fixed, predictable hours - 12:00pm to 4:00pm, Monday to Friday. No weekends, no evenings, no rotating roster. You'll be the person who makes a patient's first interaction with us calm, professional and confidential.
Key responsibilities
Answer inbound calls and respond to patient enquiries by phone and email
Manage the telehealth appointment book - bookings, rescheduling, cancellations, waitlist
Prepare and manage patient records in our practice management system
Process payments, receipting, Medicare and health fund claiming
Liaise with pathology providers and follow up outstanding results workflows
Support our doctors with day-to-day administrative tasks
Maintain patient confidentiality and privacy to the highest standard
Keep the clinic space and reception area presentable for in-person appointments
About you
Excellent phone manner and written communication
Comfortable and non-judgemental discussing sexual health topics with patients
Solid computer skills and the ability to pick up new software quickly
Accurate, organised, and able to prioritise without being told twice
Right to work in Australia




Current National Police Check (or willingness to obtain)
Previous medical reception or healthcare administration experience (desirable)
Experience with practice management software and Medicare/DVA claiming (desirable)
Familiarity with medical terminology (desirable)
About us
Clinic365 is a telehealth-first sexual health clinic based in East Melbourne, working with patients across Australia. Our Specialist GPs deliver discreet, judgement-free sexual health care by telehealth, supported by an in-person clinic for procedural services. We're a small, high-standards team building a modern practice - the work is meaningful and the systems are good.
$***** per hour plus 12% superannuation (approx. $****** per week / $30,275 per year pro-rata, plus super)
Classified as Support Services Employee Level 3 under the Health Professionals and Support Services Award **** (MA******)
Fixed, reliable hours - 20 hours per week, Monday to Friday
All standard NES entitlements pro-rata: paid annual leave (plus 17.5% leave loading), personal/carer's leave, public holidays
Full training and a supportive, small team
A short walk from Parliament Station, trams at the doorstep
#J-*****-Ljbffr

📌 Medical Receptionist (Melbourne)
🏢 Clinic365
📍 Melbourne