Palliative Care South East – Narre Warren VIC
The Innovation and Development Officer will play a key role in advancing projects and initiatives that enhance the quality, effectiveness, and sustainability of our community-based palliative care service. Working collaboratively with a broad range of stakeholders, including staff, consumers, and management, the role will focus on identifying opportunities for improvement, analysing service gaps, and supporting the design and implementation of creative service models and processes. Through consultation, data analysis, and project coordination, you will gather insights and evidence to inform service development priorities.
Key responsibilities
Support the planning, coordination and delivery of service development and innovation projects in alignment with organisational strategy
Conduct needs analyses, stakeholder consultations, and environmental scans to identify opportunities for improvement
Develop and maintain project documentation including plans, risk registers, progress reports, and evaluation frameworks
Facilitate effective engagement and communication with internal and external stakeholders to support project objectives
Assist in the design, piloting, and evaluation of new models, processes, and resources that strengthen service delivery
Analyse data and feedback to identify trends, outcomes, and opportunities for continuous improvement
Prepare high-quality written reports, briefings, and recommendations for management and governance committees
Support the integration of project outcomes into operational practice,



ensuring sustainability and alignment with clinical governance frameworks
Contribute to a culture of innovation, collaboration, and quality improvement across the organisation
About you
Relevant tertiary qualification in health, social sciences, project management or related field
Demonstrated experience in coordinating or supporting service development or improvement projects, preferably within healthcare or community services
Experience in stakeholder engagement, consultation, and facilitation
Experience in data collection, analysis, and reporting to inform decision-making and evaluation
Knowledge of project management methodologies and tools
Awareness of clinical governance and quality frameworks relevant to healthcare delivery
Strong organisational and project coordination skills, with the ability to manage multiple priorities and meet deadlines
Excellent written and verbal communication, including the ability to prepare reports, presentations and briefing papers
Analytical and problem-solving skills, with attention to detail and a focus on practical outcomes
Demonstrated ability to work collaboratively across teams and disciplines




Proficiency in Microsoft Office Suite and project management software
National Criminal Record Check and Working with Children Check prior to commencing employment
A current, Full Drivers' licence for the State of Victoria
Compliance with Vaccine requirements
Attractive salary packaging options - up to $15,900 tax free per year
Flexible work life balance opportunities
Training and Development Opportunities
Rewards and Recognition program
An Employee Assistance Program (EAP) is funded by the employer for business and private access
A supportive team and leadership group that will value your contribution
Option to undertake the role part-time and flexibility with work hours
About us
Palliative Care South East provides palliative care in the southeast metropolitan region of Melbourne. We support people with a life-limiting illness to live well and, in doing so, provide support at home to improve the quality of life of individuals, carers and families. Our specialist palliative care services are provided to people of all ages, free of charge, in the Local Government areas of Cardinia, Casey, Greater Dandenong and part of Kingston. Our vision is to bring people and services together to create a sustainable network that increases access to high quality care for those approaching end of life. Our Values – Responsiveness, Empowerment, Collaboration and Kindness - stem from a set of principles and beliefs with their foundations in our community and the broader palliative care movement.
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📌 Innovation And Development Officer (Melbourne)
🏢 Palliative Care South East
📍 Melbourne