Job Title:
D365 CE Application Support Specialist (Marketing)
Location:
Melbourne
Employment Type:
12-month Full time Contract (Maternity Leave Cover - potential for perm)
About the Opportunity
Opportunity to join a leading professional services firm providing technical support and platform enhancements across their
Dynamics 365 CE
and
digital marketing ecosystem
. This role focuses on supporting core business applications, configuring
Customer Insights Journeys
, maintaining
CRM Platform
, and driving effective
campaign delivery
and website integrations across the firm.
Key Criteria
Technical background: Hands-on technical support and administration experience with
Dynamics 365 CE / CRM
.
Marketing Tech expertise: Experience supporting marketing automation tools such as
Customer Insights Journeys
,
SendGrid
, or
PoliteMail
, combined with strong
HTML/CSS
skills for digital communications and campaign creation.
CMS & Platform knowledge: Hands-on exposure to headless CMS platforms (e.g.,
Storyblok
) alongside
SharePoint Online
and document automation tools like
Templafy
.
Systems Governance: Knowledge of environment management (
Dev/UAT/Prod
), API integrations & release processes.
Soft Skills: Exceptional problem-solving capabilities, strong stakeholder engagement skills,



and the ability to translate complex business needs into smooth technical operations.
Key Responsibilities
Application Support & Governance:
Provide technical support, user enablement, and administration across
Dynamics 365 CE
,
Power Platform
,
SharePoint Online
, and
Templafy
environments while maintaining governance, documentation, and change management standards.
Marketing & Campaign Enablement:
Design, support, and execute
CRM campaigns
,
customer journeys
, responsive
HTML communications
, and email template systems using
Customer Insights Journeys
and related digital marketing tooling.
Platform Enhancement & Automation:
Configure
Power Apps
, build
Power Automate
workflows, and coordinate system deployments, testing, and
Microsoft Wave
updates across
Dev
,
UAT
, and
Production
environments.
Integrations & Content Management:
Monitor and maintain website integrations, APIs, and connected platforms including
SendGrid
,
SuccessFactors
, and
Storyblok CMS
public website content publishing.
Training & Collaboration:
Develop training resources, guide non-technical users on best practices, and collaborate closely with external technology partners to resolve platform issues.
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📌 Dynamics 365 Ce Application Support (Melbourne)
🏢 Randstad
📍 Melbourne