Are you an experienced Case Manager or Care Coordinator with a passion for helping older people live independently at home?
Our amazing client is seeking a compassionate and proactive Care Partner to join their growing team. This is an exciting opportunity to play a pivotal role in the delivery of Australia's new Support at Home Program, working closely with clients to achieve meaningful outcomes through person-centred care planning, coordination, and ongoing support.
About the Role
As a Care Partner, you will act as the primary relationship manager and designated care manager for a portfolio of older Australians receiving Support at Home services.
You will partner with clients, families, support networks, allied health professionals, and service providers to develop and manage tailored care plans that promote independence, wellness, reablement, and quality of life.
This role is ideal for someone who enjoys building strong client relationships while managing all aspects of the case management cycle, including:
Comprehensive assessments and care planning
Care coordination and service delivery oversight
Ongoing client reviews and monitoring
Budget and package management
Risk identification and escalation
Stakeholder engagement and case conferencing
My Aged Care and Support at Home compliance requirements
What You'll Be Doing
Managing a caseload of older clients receiving Support at Home services
Developing and reviewing personalised care plans aligned with client goals and needs
Coordinating services across care workers, nursing, allied health, and external providers
Conducting ongoing case management activities and regular client reviews
Monitoring client outcomes, risks, service quality, and changing care requirements
Supporting clients through reablement, restorative care and end-of-life care pathways
Managing individual budgets and ensuring appropriate package utilisation
Assisting clients to navigate My Aged Care processes, reassessments, and support plan reviews




Building trusted relationships with clients, families, carers, and stakeholders
Maintaining accurate documentation and ensuring compliance with Aged Care Quality Standards
About You
To be successful, you will bring:
Demonstrated experience in Case Management, Care Coordination, Care Partner, Support Coordinator, Care Advisor, or similar roles
Previous experience within Aged Care, Home Care Packages, Community Care, Disability Services or Health Services
Strong understanding of the Support at Home Program, Home Care Package environment, or community aged care services
Experience managing client care plans, reviews, service coordination, and stakeholder engagement
Sound financial literacy, including budget monitoring and package management
Excellent communication, relationship-building and problem-solving skills
Strong technology skills and experience using CRM or care management systems
Relevant qualification in: Community Services, Aged Care, Case Management, Nursing,Allied Health, or equivalent
Highly Regarded
Experience with Support at Home transition activities
Familiarity with My Aged Care systems and processes
Experience supporting clients with dementia, chronic health conditions, or palliative care needs
Knowledge of reablement, restorative care and wellness approaches
What We Offer
Opportunity to be part of an organisation focused on exceptional client outcomes
Meaningful work that positively impacts the lives of older Australians
Supportive and cooperative team environment
Professional development and career growth opportunities
A values-driven culture built on Trust, Respect, Commitment, Loyalty and Collaboration
Requirements
Current Police Check or NDIS Worker Screening Check
Current Driver's Licence and reliable vehicle
Current First Aid and CPR Certificate (or willingness to obtain)
Evidence of required vaccinations
If you're an experienced aged care case manager looking to be at the forefront of the current Support at Home Program, we'd love to hear from you.
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📌 Care Partner (Melbourne)
🏢 Mcarthur
📍 Melbourne