About the Venue:
WestWaters Hotel
is a vibrant hospitality destination in
Caroline Springs
, offering accommodation, dining, functions and entertainment all under one roof.
With a strong focus on guest experience and quality service, WestWaters is a busy venue where no two days are the same. This is a great opportunity to join a well-established team and take the next step in your Front Office career.
About the Role:
We are looking for an experienced
Front Office Supervisor
to join the team at WestWaters Hotel on a
Full time
basis.
Working closely with the Front Office Management team, you will play a key role in overseeing the day-to-day operation of Front Office, Guest Services, Telephones and Night Audit functions.
This is a hands‐on leadership role suited to someone who enjoys being on the floor, supporting their team and ensuring every guest receives friendly, efficient and professional service from check‐in through to check‐out.
You will also have the opportunity to support team training, guest enquiries and complaints, room revenue opportunities and the smooth operation of the hotel on shift.
Key Responsibilities:
Supervise and support the Front Office team, including Guest Service Agents
Oversee daily Front Office operations, including check‐ins, check‐outs and guest enquiries
Deliver friendly, professional and personalised service to all guests
Assist with guest complaints, requests and operational issues
Maintain accurate reservations, guest accounts and room inventory




Support room revenue and occupancy through effective sales and rate management
Assist with team training, inductions and ongoing development
Liaise with Housekeeping and other departments to ensure smooth hotel operations
About You:
We are looking for someone who:
Previous experience in Front Office or hotel guest services
Previous experience supervising or leading a team
Strong knowledge of Front Office operations
Experience with hotel property management systems (PMS), preferably OPERA or similar
Excellent communication and customer service skills
Organised, proactive and confident working in a busy hotel environment
Flexible availability across a rotating roster, including weekends and public holidays
Free onsite staff parking
Staff discounts across Oscars Group venues
Opportunities for training and career progression
Work within a busy and diverse hotel environment
Join a growing hospitality group with 50+ venues across Australia
Supportive team environment with opportunities to develop your leadership skills
About Us:
Oscars Group
is a proudly Australian‐owned and operated hospitality group with a portfolio of 50+ venues across Australia, spanning hotels, restaurants, bars and entertainment venues.
We are passionate about creating great venues, developing our people and delivering memorable experiences for our guests.
If you're looking to join a dynamic hospitality team and build your career in an elevated hotel environment, we'd love to hear from you.
#J-*****-Ljbffr

📌 Front Office Team Leader (Melbourne)
🏢 WestWaters Hotel
📍 Melbourne