Job Description
As an NDIS Service Manager, you will be responsible for the effective leadership and delivery of high-quality, person-centred NDIS services to participants. You will oversee day-to-day service operations, support staff performance, ensure participant needs are met, and maintain compliance with NDIS requirements, organisational policies, and service agreements.
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The role requires a strong understanding of NDIS service delivery, excellent leadership and communication skills, and the ability to manage competing priorities in a fast-paced environment.
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Key Responsibilities
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Overseeing the day-to-day delivery of NDIS services to ensure participants receive safe, reliable, consistent, and person-centred support.
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Managing and coordinating support services in line with participant goals, NDIS plans, service agreements, and individual needs.
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Leading, supporting, and supervising support workers to promote high standards of service delivery and professional conduct.
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Monitoring staff performance, availability, attendance, and service delivery, addressing issues promptly and appropriately.
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Working closely with rostering and operational teams to ensure appropriate staffing and continuity of participant supports.
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Building and maintaining positive relationships with participants, families, support workers, internal teams, and external stakeholders.
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Responding to participant concerns, complaints, incidents, and service delivery issues in a timely and professional manner.
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Monitoring participant satisfaction and identifying opportunities to improve service quality and outcomes.
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Ensuring services are delivered in accordance with NDIS Practice Standards, organisational policies, procedures, and relevant legislation.
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Maintaining accurate participant, staff, service, and operational records.
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Monitoring incidents, risks, complaints, and corrective actions and ensuring appropriate follow-up.
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Supporting internal audits, compliance reviews, quality improvement activities, and NDIS-related requirements.
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Identifying operational risks and implementing practical solutions to maintain service continuity.
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Supporting recruitment, onboarding, training, and ongoing development of support staff where required.
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Reviewing service delivery performance, identifying trends, and implementing improvements to operational processes.
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Working collaboratively with senior management to achieve organisational objectives, participant outcomes, and service delivery targets.
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Ensuring appropriate communication and escalation of complex participant, staffing, compliance, and operational matters.
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About You
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We are seeking an experienced and motivated NDIS Service Manager who is passionate about delivering high-quality, participant-centred services.
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You will ideally have:
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Experience in NDIS service management, disability services, support coordination,



rostering, or a related leadership role.
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Strong knowledge of NDIS requirements, service delivery principles, and compliance obligations.
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Demonstrated experience leading, supervising, and supporting teams.
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Excellent organisational and time-management skills, with the ability to manage multiple priorities.
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Strong communication and interpersonal skills, with the ability to build relationships with participants, families, staff, and stakeholders.
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Solid problem-solving and decision-making skills.
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The ability to remain calm, professional, and solutions-focused when managing challenging or unexpected situations.
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Strong attention to detail and the ability to maintain accurate operational and participant records.
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Confidence using rostering, scheduling, case management, and Microsoft Office systems.
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The ability to work independently while contributing positively to a collaborative leadership team.
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A strong commitment to participant rights, choice, dignity, independence, and quality of life.
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About Us
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At Auscare, we are committed to making a meaningful difference in the lives of people living with disability. We believe in delivering services that are respectful, reliable, inclusive, and genuinely focused on achieving positive outcomes for every participant.
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As an NDIS Service Manager, you will play a key leadership role in ensuring our participants receive high-quality, person-centred support while helping our team maintain strong operational, compliance, and service delivery standards.

📌 Ndis Service Manager (Perth)
🏢 Auscare staffing Agency
📍 Perth