We are a busy specialist practice located within the St John of God Specialist Centre in Berwick. As our practice continues to grow, we are looking for an enthusiastic person with a strong customer focus to join our team. This position will be the first point of contact for our practice and therefore requires strong customer service skills.
Qualifications & experience
Exceptional customer service, data entry and communication skills
Ability to prioritise tasks and workload
Ability to work as a team member and contribute to a productive team
Confident computer skills and ability to learn recent software quickly
Experience within a healthcare environment
knowledge of Xestro is highly regarded but not essential
Tasks & responsibilities
Managing incoming calls and patient enquiries
Liaise and assist patients in a warm, compassionate and professional manner




Receive and convey messages in writing, verbally and electronically
Booking and coordinating appointments
Managing correspondence, referrals and medical documentation
Process payments and Medicare transmissions
Liaise with GPs, other health professionals and their staff
Maintaining confidentiality and patient privacy
About the Role
As part of our reception team, you will play a key role in delivering exceptional patient care and supporting the smooth daily operation of the practice.
What We Offer
Part-time position – 3 to 4 days per week
Days:
Monday to Friday on a 4 week rotating schedule
Convenient location with parking included
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