Spiral Duct Australia Pty Ltd – Braeside VIC
The Internal Sales Representative is responsible for the day-to-day internal sales function, responding to customer enquiries, processing orders, and following up on quotations already issued. The role requires a sound technical understanding of HVAC and ductwork products in order to provide accurate advice and support to customers. Working closely with production and the wider sales team, the role helps ensure customers receive accurate, responsive, and professional service on every enquiry and order, maintaining Spiral Duct's reputation for reliable customer service.
Key responsibilities
Respond promptly and professionally to customer enquiries regarding pricing, lead times, and product specifications
Provide customers with accurate technical and product knowledge on ductwork and associated HVAC products
Process customer orders accurately and in a timely manner
Follow up outstanding quotations to maximise conversion to confirmed orders
Provide customers with order status updates and respond to general account queries
Maintain positive day-to-day relationships with existing customers through professional and responsive communication
Maintain accurate records of quotes, orders, and customer interactions in the CRM system




Liaise with production and dispatch to confirm delivery timeframes and order status
Communicate order and quote updates to the internal sales team and relevant departments
Assist with resolving customer queries relating to orders, pricing, or delivery
About you
Technical understanding of HVAC products and systems, or the ability to quickly acquire this knowledge
Ability to provide customers with accurate product and technical information on ductwork and associated products
Experience in a sales, customer service, or internal sales role, preferably within the HVAC, mechanical services, or construction industry
Strong communication and interpersonal skills, with the ability to build trust and rapport with customers
Proactive and results-driven approach, with a strong focus on customer service
Comply with all applicable workplace health and safety requirements
About us
At Spiral Duct Australia, we are committed to providing our employees with a supportive and rewarding work setting. As a member of our team, you can expect:
Opportunities for career advancement and professional development
Comprehensive training and mentoring program
Collaborative and innovative company culture
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📌 Internal Sales Representative (Melbourne)
🏢 Spiral Duct Australia
📍 Melbourne