Make Safe Coordinator - Insurance Builder
Make Safe Coordinator
Location: Sydney
Full Time | Permanent | Monday-Friday | Office Based
An established and growing insurance building business is seeking a Make Safe Coordinator to join its Sydney team.
This is a critical role within the business, responsible for coordinating emergency response works following insured events such as storms, water damage, fire, impact damage and other property-related incidents.
Working alongside customers, trades, supervisors, estimators and insurers, you'll be responsible for ensuring properties are made safe quickly, efficiently and in line with insurer service level requirements.
This role would suit someone coming from insurance claims, trade coordination, restoration, facilities management, construction administration, scheduling, customer service or a trades background looking to move off the tools.
About the Role When a customer experiences property damage, you'll often be one of the first people they speak with.
Whether it's a burst pipe, storm damage, fallen tree, vehicle impact or fire event, you'll coordinate the immediate response required to secure the property and minimise further damage.
You'll be working in a quick-paced environment where priorities can change quickly, requiring strong judgement, excellent communication skills and the ability to remain calm under pressure.
Key Responsibilities
Receive and action new make-safe and emergency response instructions
Assess claim information and determine urgency and required response
Contact customers to understand the extent of property damage and arrange access
Coordinate trades and contractors to attend urgent make-safe works
Roof tarping and temporary weatherproofing
Water extraction and drying services
Electrical isolation works
Emergency fencing and property security
Board-ups and temporary structural protection
Monitor contractor attendance and ensure insurer timeframes are met
Liaise with customers, insurers, assessors, brokers and internal teams




Provide regular updates and manage stakeholder expectations
Review photos, reports, invoices and completion documentation
Escalate safety concerns, vulnerable customer situations and complex claims
Maintain accurate claim notes and records across multiple systems
Support the handover of claims from emergency works through to permanent repairs
Assist during major weather and catastrophe events when claim volumes increase
What We're Looking For
Previous experience in insurance claims, trade coordination, scheduling, customer service, administration or construction
Strong ability to manage multiple urgent matters simultaneously
Excellent phone manner and communication skills
High attention to detail and strong organisational skills
Ability to work across multiple systems and screens
Calm, resilient and solutions-focused approach
Confidence dealing with difficult situations and managing escalations
Strong sense of urgency and ability to prioritise effectively
Experience within insurance building, restoration, property repairs or emergency response environments will be highly regarded
Knowledge of construction terminology and trades would be advantageous
Personal Attributes We're looking for people with the right attitude just as much as the right experience.
You'll be someone who:
Enjoys helping people during challenging situations
Has empathy but can remain objective and professional
Thrives in a busy environment
Takes ownership and follows things through to completion
Communicates clearly and confidently
Works well as part of a collaborative team
Can make sound decisions under pressure
Why Join?
$75,000 + Super
Secure, full-time permanent position
Growing business with strong future pipeline
Positive and supportive team culture
Genuine career progression opportunities
Exposure to insurance building, restoration and emergency response projects
Work closely with experienced industry professionals
Parking provided
Convenient location close to Sydney CBD
Be part of a business investing heavily in systems, people and future growth
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📌 Make Safe Coordinator - Insurance Builder (New South Wales)
🏢 S&you
📍 New South Wales