Nurse Next Door is a national home care provider that has rapidly grown over the last six years, expanding from one location in Melbourne to 74 locations around the country.
Founded in ****, Nurse Next Door recently took out the prestigious
**** Australian Franchisor of the Year
. This recognition reflects the company's unwavering commitment to excellence in home care, continuous innovation and improvement and the trust placed in the brand by thousands of Australian families who rely on its care every day.
Consistently recognised as an employer of choice, we are constantly on the lookout for the best people to join our team and help continue building our Bold Pink brand.
We are a purpose-driven business dedicated to delivering adaptable in-home care options to those in the aged care and disability sectors, allowing people to live in their own home, on their own terms, for as long as they choose.
The role
We have a new opportunity for an IT Service Desk Support Technician to join our IT team on a permanent, full time basis. As a member of our "HeartQuarters" team, located at our office in Hawthorn, your commitment to customer service and continuous improvement will contribute to the ongoing growth and success of the business.
This is a diverse Service Desk role providing support to end users across our business and franchise network who have varied levels of technology skills and experience. Success in this position will be based on how well you are able to provide responsive tech support and help Nurse Next Door and our team embrace the power of technology.




We are looking for someone who can problem solve, is adaptive, enjoys all things technology, and can provide exceptional customer service demonstrating empathy and patience.
This role would suit someone wanting to take the next step in their IT career. Your responsibilities will include:
Configure and maintain all HeartQuarters end user hardware and devices, such as desktops, laptops and phones
Provide remote and onsite technical support, troubleshooting and providing resolutions to issues on hardware, software and mobile devices reported by HeartQuarters team
Troubleshoot and resolve technical issues for our Franchise Partners in a BYOD environment
Manage Google Workspace account administration
Provide IT support in the use of IT-related hardware and software including Google Workspace, Alayacare and inhouse applications
Action necessary updates, status, and completion information to users in the event of system issues/outages
Document procedures, configurations, and solutions, and proactively seek and update information within procedures and FAQs
Assist in the development of in-house tools & software to help our network and team work more efficiently




Why we'll love you
You'll have exceptional communication skills and be able to engage end users over the phone, through video calls, email, chat and in person
Experience in delivering high level customer service
Ideally you'll bring some experience in an IT support desk environment and have some formal training in IT (a Diploma, Bachelor or Certifications CompTIA A+, Security+, Network+, or CCNA)
Technology proficiency in tools such as Google Workspace, Google Cloud Platform, Device Management Tools, Patient Management Software would all be highly regarded
Knowledge of securely working with APIs, Data Warehouses, Agent Harnesses would be valuable
Motivated to take the next step in your career into a role with growth potential
Ability to work independently and collaboratively within teams, multi-task and consistently meet deadlines
Solution-oriented individual who is not afraid to ask questions and continue to learn
Why you'll love us
Supportive and friendly team environment
We embrace technology and the benefits it brings at all levels of the organisation
Work with an engaged team who loves to come to work every day
An organisation that believes in celebrating every achievement
We embrace trying new things and finding a better way in all things we do
Nurse Next Door's values and ethics are more than a poster on the wall, we visibly live them every day in everything we do
Applications close (2 weeks from posting)
#J-*****-Ljbffr

📌 It Service Desk Support Technician (Melbourne)
🏢 Nurse Next Door
📍 Melbourne