Customer Service & Scheduling Coordinator
We are looking for an organised and customer-focused Customer Service & Scheduling Coordinator to join our team.
This is a busy coordination role where you will help keep customer jobs moving from check measure through to production, installation and service. You will work closely with customers, installers, production and sales to make sure appointments are scheduled effectively, information is accurate and customers are kept informed throughout the process.
The primary product focus will be Roller Shutters and Security Doors, with support across other product categories as required.
What you'll be doing
Your day-to-day responsibilities will include:
Scheduling check measures and installations with the appropriate fitters
Confirming appointments and communicating with customers
Managing fitter calendars and planning efficient daily installation runs
Processing completed check measures and ensuring information is ready for production
Preparing installer run sheets for the following day
Managing service bookings and responding to customer enquiries
Following up any discrepancies or issues following installation or collection
Working closely with installers, production and sales to keep jobs progressing within expected timeframes
Maintaining accurate job records and documentation in Insyte.
About you




You will be someone who enjoys coordinating multiple moving parts and providing a great customer experience.
Ideally, you will bring:
Previous experience in scheduling, coordination, administration or customer service
Strong organisational and time-management skills
Excellent attention to detail and follow-through
Confident and professional communication skills
The ability to manage competing priorities in a busy workplace
A practical, solutions-focused approach when issues arise
Confidence using Microsoft Outlook, Word and Excel
The ability to work collaboratively with customers, installers and internal teams.
Experience within a manufacturing, building products, trades, installation or service-based environment would be highly regarded.
Knowledge of Roller Shutters, Security Doors or similar products is advantageous but not essential.
The opportunity
This role would suit someone who likes being at the centre of the action - coordinating people, jobs and customers and making sure everything comes together at the right time.
You will be based at our office in Coburg North and work closely with different areas of the business, making this a varied role with plenty of opportunity to build your product and industry knowledge.
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📌 Customer Service & Scheduling Coordinator (Melbourne)
🏢 Security Plus
📍 Melbourne