Hobbies Direct Customer Service Representative
Turn your passion for RC and hobby products into a customer service career with one of Australia's leading hobby retailers.
Hobbies Direct is looking for an enthusiastic experienced Customer Service Representative to join our growing team in Geelong.
This is a varied customer service role focused on helping hobbyists find the right products, providing clear product advice and supporting customers throughout their order journey.
The ideal person will be a confident communicator who enjoys helping customers, solving problems and providing friendly, accurate support.
Knowledge of RC vehicles and hobby products would be highly regarded
, but a genuine interest and willingness to learn are just as important.
About the role
You'll work across customer service, retail support and order administration.
Customer service and retail sales
Respond to customer enquiries by phone, email and live chat
Provide helpful product advice, recommendations and basic troubleshooting
Assist customers with orders, delivery tracking and website navigation
Recommend suitable parts, accessories and upgrades
Deliver friendly, accurate and timely customer service
Order support and administration
Assist with special orders, backorders and order changes
Collect initial information for warranty and product claims
Maintain accurate customer,



account and order records
Work closely with our retail, warehouse, purchasing, customer service and warranty teams
What we're looking for
Experience in Customer Service communicating with customers over the phone and in writing
A helpful, customer-focused approach and confidence recommending suitable products
Knowledge of RC vehicles, spare parts and hobby products, or a robust willingness to learn
Strong organisational skills and attention to detail
The ability to manage competing priorities in a fast-paced environment
A calm, professional and solutions-focused approach
A positive attitude and willingness to contribute as part of a growing team
About Hobbies Direct
Hobbies Direct is a family-owned Australian retailer based in Geelong. We offer an extensive range of RC cars, boats, planes, drones, tanks, model kits, spare parts and hobby products.
Our business continues to grow, and we're passionate about providing hobbyists with excellent products, knowledgeable advice and outstanding customer service.
You'll be joining a close and passionate team that genuinely enjoys the hobby industry and takes pride in helping our customers.
Applicants must currently have the legal right to work in Australia. Employer sponsorship is not available for this position.
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📌 Hobbies Direct Customer Service Representative (Geelong)
🏢 Hobbies Direct
📍 Geelong