Great opportunity within our Qantas Technology - B2C, Digital & Payments Domain - AI Team
Challenging opportunity to innovate and drive change through technology
Permanent full-time position based at our Mascot Campus
At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we're solid and resilient, and we work hard to make sure we're always at our best.
Technology is a big part of how we continue to pioneer our way forward. With eyes on the future, our IT team harness technology on a global scale and tailor local solutions for each of our ports. Together we'll show you it's possible to make an impact, and to never underestimate what you're capable of achieving.
The
Product Analyst
role works with business partners, wider technology domains and external parties to act as a conduit between the business & technology. The product analyst supports and when required leads the lifecycle for designated products. Their underlying technology sub-systems and is accountable for aligning product delivery plans to enable the business to achieve their objectives & strategic outcomes - from concept through to operations. Product Analysts are to work with the organisation to help stakeholders improve their processes and systems and support the delivery of new features, enhancements and initiatives. They govern service partners to ensure product features are delivered to commitments,



meets business requirements and service levels. The Product Analyst has a customer-centric mindset with a drive for continuous improvement and innovation.
The Product Analyst role within the B2C AI Team, offers a unique opportunity to help shape Qantas' AI future, working on innovative initiatives spanning Generative AI, intelligent automation, conversational experiences and AI-powered customer and employee solutions. You will play a key role in delivering capabilities that enhance customer experiences, improve operational efficiency and help establish the foundations for how AI is leveraged across the Qantas Group.
You'll have:
3+ years' experience in the areas of Business or Systems Analysis, Product or IT Support or related disciplines
Degree qualified, or equivalent industry / technical experience and qualifications
Proven track record of operating in IT Delivery environments from concept to BAU
Basic to Expert (varies by desired level) understanding and use of modern delivery frameworks and their methodologies, including Scrum, Kanban, lean, design thinking, human-centred design, multivariate testing, continuous improvement, test automation and others.
Experience in security management practices, risk management, vulnerability management and penetration testing.
Prior experience with, and strong comfort using, collaboration tools such as J
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📌 Product Analyst (Victoria)
🏢 Qantas Airways
📍 Victoria