Gaming Supervisor Casual (Graveyard Shift)
Epping Plaza Hotel
Epping Plaza Hotel is seeking an experienced and motivated Gaming Supervisor to join our professional team in an overnight graveyard shift role. This position is ideal for a hospitality professional who thrives in a fast-paced environment, has exceptional problem-solving abilities, and can confidently oversee gaming operations while delivering outstanding customer service.
Key Responsibilities
Supervise all overnight gaming room operations
Ensure compliance with Victorian gaming, liquor, and responsible gambling legislation
Deliver exceptional customer service and build positive guest relationships
Lead, mentor, nurture, and support team members to achieve individual and venue goals
Foster a positive team culture focused on service excellence, accountability, and continuous improvement
Monitor gaming floor activity and assist patrons with gaming machine enquiries
Perform gaming, cash, and operational audits
Conduct security and venue compliance checks
Handle large cash transactions accurately and professionally
Balance tills, process payouts, and maintain cash control proceduresPrepare and serve beverages in accordance with RSA requirements
Maintain venue presentation, cleanliness, and stock levels
Promote venue memberships, loyalty programs, and current promotions
Respond effectively to customer concerns, incidents, and operational challenges
About You




Minimum 2 years' experience in a Gaming Supervisor or similar leadership role within a hotel, club, or casino setting
Exceptional problem-solving and decision-making skills
Strong cash handling, reconciliation, and auditing experience
Proven ability to coach, develop, and support team members to achieve high performance standards
Thorough understanding of Victorian gaming compliance and responsible gambling requirements
Experience across gaming, bar service, wagering, and customer service operations
Confident communicator with excellent leadership skills
Ability to remain calm and professional under pressure
Highly reliable, organised, and self-motivated
Comfortable working independently during overnight shifts
Essential Requirements
Current Victorian RSA Certificate
Current Victorian RSG Certificate
Current Victorian Gaming Employee License
Availability to work overnight graveyard shifts, including weekends and public holidays
Desirable (Not Essential)
TAB Accreditation (TAB Basics and/or Advanced)
First Aid Certificate
What We Offer
Supportive and professional team environment
Ongoing training and development opportunities
Career progression pathways
Opportunity for permanent full-time employment for the right candidate
If you have a passion for hospitality, strong leadership skills, exceptional attention to detail, and a commitment to developing and supporting your team while maintaining the highest compliance standards, we would love to hear from you.
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📌 Graveyard Supervisor (Melbourne)
🏢 Epping Plaza Hotel
📍 Melbourne