Job Description
## Senior Experience DesignerApply: Melbourne VIC: Full time: Posted 2 Days Ago: End Date: September 23, **** (11 days left to apply): R****At Tennis Australia, we're creating a more playful world through tennis – for everyone. From grassroots to Grand Slams, tennis brings people together, inspires communities, and builds champions on and off the court.
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We're a team of imaginative and passionate people who believe in the power of sport to make a difference. Want your chance to make a mark on a world-class, record-breaking event? We are hiring for a **Senior Experience Designer** to join our event operations team to deliver the Australian Open ****. This is a full-time fixed-term contract until March ****.As this is a seasonal role, we require full availability and flexibility across the summer months, December – February. If you're ready to help us serve up real impact, we'd love to hear from you!
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We're committed to reflecting the communities we work and play in. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQI+ individuals, people with disability, and people from culturally diverse backgrounds.**About the role** Reporting to the Customer Experience & Design Strategy Manager, you will take priority AO27 experiences from early concept through to live delivery. Working closely with internal teams and external partners, you will present evidence-based recommendations, balancing customer experience with commercial, technical and operational constraints. During the Australian Open, you will also conduct on-the-ground research to understand how live services perform and identify opportunities for future improvement.
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Key responsibilities include:* designing app and web experiences from wireframes through to high-fidelity UI* mapping current and future-state patron journeys across digital and physical touchpoints* facilitating workshops and co-design sessions with cross-functional teams* translating service concepts into transparent requirements and blueprints; and planning and conducting user research and usability testing.**About you**You're an enthusiastic designer who blends creativity with systems thinking.
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You thrive in collaboration and know how to get things done in cross-functional teams. You have:* 5+ years of UX, service, or product design experience* Strong stakeholder engagement and facilitation skills* A standout portfolio of user-centric design work to showcase* Advanced Figma proficiency and a keen visual eye* Experience designing for accessibility and inclusion* Strong communication skills and a collaborative mindset* An understanding of Agile and Lean practice* Preparedness to be flexible regarding working hours and arrangements relating to work associated with Tennis Australia**What's to love?*** Career development with a range of formal education and on the job training opportunities* Tickets to the Australian Open* Monthly health & wellbeing activities with access to CorePlus Pilates* Onsite gym, tennis facilities & free onsite car parking* A range of discounts from our sponsorship partners**To Apply**If you think you're up to the challenge, we'd love to hear from you!
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Please submit your resume and cover letter via our online application system. Please note, only applications submitted through our system will be considered.
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You must hold (or be willing to obtain) a current **Police Check** and **Working with Children Check**.If you need assistance or adjustments to fully participate in the application process, please contact .**We will be reviewing applications as they are received.***Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety.*

📌 Senior Experience Designer (Victoria)
🏢 TENNIS AUSTRALIA
📍 Victoria